What to Expect With a Dunwoody Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do I know I can trust your team with my car?
You can trust our team because we employ ASE-certified technicians and have owner/operators on-site to ensure both skill and personal accountability. We place honesty and transparency at the heart of every interaction, so you are always informed about what your vehicle needs and why. Our technicians receive regular training, and all repairs use manufacturer-quality equipment. We strive to provide each customer with real peace of mind and reliable care every time you visit.
Will I get a detailed explanation before any work is done?
Yes, you will always get a complete, plain-language explanation of any issues we discover and the services we recommend before we begin repairs. You receive a clear estimate, understand your options, and can ask as many questions as you need. Our approach is designed to eliminate surprises and help you make decisions confidently.
Do you work on all types of vehicles?
We work on a broad range of vehicles, including many domestic and imported makes and models. Our shop uses advanced tools and ongoing technician training to address the specific needs of a wide variety of cars, trucks, and SUVs. If you have questions about your particular vehicle, just let us know, and we will walk you through how we can help.
What is your warranty on repairs?
We back our repairs with an industry-leading warranty because we believe in the quality and reliability of the work we do. We will explain the warranty details when you visit, so you know what is covered and how to get support if you need it. Our goal is to give you lasting peace of mind about every service we complete, and to address any concerns quickly if they arise.
How does your complimentary shuttle service work?
Our complimentary shuttle is here to help you get where you need to go in Dunwoody while we service your vehicle. When you drop your car off, let us know your destination, and we will arrange a ride for you. Once your vehicle is ready, we will bring you back to our shop. This service is just one of the ways we help make auto care easy and convenient.
What makes your auto shop different from others in Dunwoody?
We stand out through our combination of faith-driven values, on-site owner/operators, and transparent, educational communication. Our focus on long-term relationships and personalized care means you will always feel respected and supported—while still benefiting from top technical skill and a modern facility. It is these differences that keep our Dunwoody customers coming back.
Ready for Service You Can Trust? Contact Us Today
If you are looking for a reliable mechanic in Dunwoody who will treat you and your vehicle with respect, our team is here to help. Scheduling an appointment is simple, and you will experience the difference right from the start.
We combine advanced repair know-how with a commitment to friendly, neighborly service. Our goal is to get you back on the road safely and confidently—without the stress or confusion you might expect from other shops.
Call (770) 285-1788 or book online to speak with our team about your vehicle. We look forward to serving you in Dunwoody.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.