1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Following Your Manufacturer Maintenance Schedule
Every vehicle manufacturer publishes a detailed service schedule specifying when components like spark plugs, filters, and fluids should be inspected or replaced. Consistently following that schedule can help extend your vehicle’s lifespan. We help Norcross drivers stay current with their vehicle’s manufacturer maintenance schedule so the car can run as smoothly and efficiently as possible between visits.
What’s Included in an Automotive Tune Up
Our tune-ups cover a complete analysis of the components that help your car run. Spark plug condition directly affects engine combustion efficiency and fuel economy, and worn plugs are one of the most common findings during routine service. Air and cabin filters are evaluated as part of the inspection, and an emissions check can help identify fuel system irregularities before they become larger problems.
Components covered in every tune-up include:
- Spark plugs
- Brakes
- Oil and other fluids
- Lights
- Tires
- Filters
- Emissions
Before any additional work is performed, a technician can explain what was found, how it affects your vehicle, and what it will cost to address. You decide what service is performed.
Our Five-Step Service Process
Every automotive maintenance visit follows the same process, so you know what to expect.
Schedule Your Appointment
Book online or by phone. Sharing what you’re noticing about your vehicle helps us provide fast and accurate service advice from the start.
Diagnostics & Inspections
Our technicians use the same manufacturer-quality equipment used by dealerships to diagnose issues and determine next steps.
Digital Vehicle Inspection Report & Estimate
We text you a Digital Vehicle Inspection (DVI) report with photos and videos of what our technicians found, along with our recommendations. You can review everything on your phone before approving anything.
Review & Approval
A service advisor can walk you through the findings. You can approve or decline any recommendation through the DVI or by phone. The decision is yours.
Work Performed or Scheduled
Most work is completed during your visit. If parts or timing require a follow-up, we schedule around your availability.
Frequently Asked Questions
What Is the Difference Between a Tune-Up & Scheduled Maintenance?
A tune-up is one part of regular scheduled maintenance. Scheduled maintenance is broader, covering preventative measures that include everything in a tune-up plus additional system checks based on your vehicle’s mileage and manufacturer recommendations.
What Is Included in a Tune-Up?
Tune-ups include a complete analysis of the components that help your car run: spark plugs, brakes, oil and other fluids, lights, tires, filters, and emissions.
Why Are Tune-Ups Important?
Regular tune-ups can help prevent much larger repairs over time and support strong engine performance and fuel efficiency. Catching a worn spark plug or a clogged filter early often costs less than addressing what those issues can lead to if left alone.
What Is a Digital Vehicle Inspection?
The Digital Vehicle Inspection (DVI) is a complimentary inspection performed on every visit. Our technicians photograph your vehicle during service and send the report directly to you. You can review findings and approve or decline any recommended service from your smartphone or by phone.
Do You Offer a Warranty on Tune-Up Services?
Yes. All work is covered by the Nice difference.® Warranty: 3 years or 36,000 miles, whichever occurs last, honored at any Christian Brothers Automotive location nationwide.
Is Shuttle Service Available?
Yes. Free Shuttle Service is available for customers who need to get to work, school, or other responsibilities while their vehicle is being serviced at our Norcross location.
Your Local Christian Brothers Amenities
FAQs
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Q. "What is the difference between a tune-up and scheduled maintenance services?"For the most part, a tune-up should be a part of your regular scheduled maintenance services. Scheduled maintenance is aimed at taking preventative measures including all services in a tune-up.
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Q. "What is included in a tune-up?"Our tune-ups include a complete analysis of the components that help your car run including Spark plugs, Brakes, Oil and other fluids, Lights, Tires, Filters, and Emissions.
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Q. "Why are tune-ups important?"Tune-ups help prevent much larger repairs in the long run, in addition to keeping your vehicle's performance strong.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.