1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Frequently Asked Questions
How Do You Check My Brakes Before Repair?
We start with a road test when appropriate, then a visual and measured inspection of pads, rotors, calipers, lines, and brake fluid. Our technicians document what they find and review it with you in plain language before any work starts, so you know exactly what your vehicle needs.
Can I Keep Driving If My Brakes Squeak?
Light squeaking can sometimes come from wear indicators or surface conditions, but it’s often an early sign that pads are wearing thin. We recommend scheduling an inspection soon rather than waiting for grinding or reduced stopping power. Our team can advise you based on what we find.
How Much Does Brake Pad Replacement Usually Cost?
Cost varies by vehicle type, parts quality, and whether related components also need attention. After our inspection, we provide a written estimate that breaks down parts and labor, then walk through it with you so there are no surprises before you approve any work.
What Is the Digital Vehicle Inspection, & How Does It Work?
The Digital Vehicle Inspection (DVI) is a photo-based report our technicians complete during your brake inspection. Instead of a verbal description of what they found, we send you actual photos of your brake components so you can see the condition of your pads, rotors, calipers, and lines yourself. You review the findings before approving any work, giving you visual confirmation of what your vehicle needs rather than just taking our word for it.
Will I Be Able to Wait While You Service My Brakes?
Many brake services can be completed while you wait in our comfortable lobby, depending on the scope of work and our schedule that day. If you’d rather not wait, we also offer a complimentary shuttle so you can continue your day while we work.
What Kind of Warranty Do You Offer on Brake Work?
Our brake repairs are backed by the Nice difference. warranty, which covers parts and labor for 3 years or 36,000 miles, whichever limit comes last. That means you’re protected through both thresholds, not just the first one you reach. Our team can review the specific terms with you before the job begins so you know exactly how you’re covered.
Contact us online or call (770) 285-1788 to experience the highest standard of brake care in Norcross.
Your Local Christian Brothers Amenities
FAQs
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Q. "Why is my ABS light on?"There are several reasons your vehicles anti-lock brake system light might be on. The four common reasons that typically cause this light to turn on include a malfunctioning ABS module, low levels in the fluid reservoir, broken wheel speed sensors, or the system is turned off. Learn more here.
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Q. "How long will my brake pads last?"There is no perfect answer to this. Brake pads can last up to 70,000 miles while others will need to be replaced as early as 25,000 miles. The type of vehicle you drive, how you use your vehicle and your driving style are all factors to consider. If you are interested in learning more about brake pad wear and how to extend its lifespan click here.
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Q. "When do I need to change my brake fluid?"Along with the type of brake fluid, your car’s owner manual will indicate how often you need your brake fluid flushed and replaced. In general, brake fluids flushes are recommended every 30,000 miles or two years. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.