CBA Guest Portal FAQs

These are the most frequently asked questions we've received about the new Christian Brothers Automotive Guest Portal. If you don't find an answer to your question or have feedback on how the portal could be better, please contact us here or reach out through the feedback link in the portal.

  • Q. "How do I create a guest portal account?"
    To create an account, visit https://my.cbac.com and click on "Sign Up." Follow the prompts to enter your personal information and set up your account. Signing up requires a phone that can send and receive text messages.
  • Q. "How do I log in to my account?"
    Go to https://my.cbac.com and click on “Sign In.” You will receive a one-time verification code via text message. Enter the code received to log in.
  • Q. "What should I do if I don’t have access to the phone I signed up with?"
    If you no longer have access to receive text messages at the phone number you initially signed up with, visit https://my.cbac.com and click on "Account Recovery." Enter your recovery email address, verify the code sent, and it will allow you to change your phone number.
  • Q. "How do I set up a recovery email for my account?"
    Once you sign in you will see a banner at the top of the window with a button to “Set Email Now.” Click the button and follow the prompts to set up your recovery email. Once a recovery email is set, the banner will no longer be visible at the top of the window. You can view and update the recovery email by going to the “Profile” section.
  • Q. "What should I do if I didn’t set a recovery email and my phone changed?"
    You will need to sign up with your new phone and reach out to your local CBA shop to get them to update your phone number, so your vehicles and history are visible under your new phone number.
  • Q. "How can I schedule a service appointment from my account?"
    Once logged in, navigate to the "Appointments" section. Select "Schedule Appointment," then select the location and follow the prompts on screen until the appointment is confirmed. Note: You may also schedule service appointments from within any vehicle in your Garage under Recommended Services.
  • Q. "Can I view my service history on the portal?"
    Yes, you can view your service history from CBA shops by going to the "Garage" and selecting any vehicle. Then, you will find detailed records of all past services and repairs performed on your vehicle as well as recommended services from your last visit.  Vehicle service history will include all visits from 2018 until present.
  • Q. "Why don’t I see an expected vehicle in my garage or expected service history?"
    Your vehicles or service history may not show in your garage if the location you visited was not able to capture your phone number at time of visit. To resolve this, simply complete a feedback form to explain what is missing and where you got service for a specific vehicle (including vehicle details like last 6 of VIN or license plate) and we can resolve this.
  • Q. "How do I update my personal information?"
    To update your personal information, go to the "Profile" section. Here, you can edit your contact details, address, and other personal information to expedite appointment scheduling for service.
  • Q. "Can I add multiple vehicles to my account?"
    Yes, you can add multiple vehicles to your account. Go to the "Garage" and click "Add Vehicle." Enter the vehicle details and save the information.
  • Q. "What should I do if I encounter issues with the portal?"
    If you need assistance, you can go to the Support (?) icon to report these instances to our team. These requests are reviewed periodically to enhance our user experience, but they are not monitored for response. You may also reach out to your local CBA shop for assistance.
  • Q. "How do I view and manage my upcoming appointments?"
    To view and manage your upcoming appointments, go to the "Appointments" section. Here, you can see all scheduled appointments and make changes if necessary.
  • Q. "Can I cancel or reschedule an appointment?"
    Yes, you can cancel or reschedule an appointment by going to the "Appointments" section. Select the appointment you wish to change and follow the prompts to cancel or reschedule.
  • Q. "Is my data secure on the guest portal?"
    Yes, your data security is of the utmost importance to us. We use industry-standard security measures to protect your personal information.
  • Q. "How can I access my Care+ coverage details?"
    You can find all your Care+ account details for any covered vehicle by selecting the vehicle from the "Garage" and clicking the Manage my Nice Difference Care+ Account button. You will find all your contract details, as well as how long you have been covered, your renewal date, deductible, roadside assistance info, and payment details.
  • Q. "How can I update my Care+ payment details?"
    To update your payment method for your Care+ account, simply go to your "Garage" and select the covered vehicle. Select the Manage my Nice Difference Care+ Account button and scroll to the bottom of the page to see the Update Payment Method button. Follow the prompts to update payment, and once successful you should see the new payment method reflected in your account details page.