What to Expect With a Duluth Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do you explain what my car needs?
We review your vehicle’s condition with you in plain language and avoid unnecessary jargon. Our team walks through what we found, why it matters, and what your options are. You can ask questions at any point, so you feel comfortable with every decision.
Can I get a ride while my car is in the shop?
Yes, we offer complimentary shuttle service for many visits. When you schedule or check in, let us know if you need a ride to home, work, or nearby locations. We work to coordinate timing so the experience is as smooth and convenient as possible for you.
What kind of warranty do you offer on repairs?
We back our work with an industry-leading warranty that covers many parts and labor for a set period and mileage. Exact terms can vary by service, so our team explains coverage when reviewing your estimate. This protection is one way we demonstrate confidence in our workmanship.
Will you tell me if a repair can wait?
We aim to be honest about what is urgent and what can be monitored. During our review, we separate safety-critical items from maintenance that may be scheduled later. This approach helps you plan and budget while keeping your vehicle safe and dependable.
How long will my automotive service usually take?
Timing depends on the type of service and what we find during inspection. Simple maintenance can often be completed on the same visit, while more involved repairs may take longer. We provide time estimates up front and keep you updated if anything changes during the day.
Schedule Your Automotive Service Today
If your vehicle has started behaving differently, or it is simply time for routine care, we are ready to help. Our team provides thoughtful automotive service that focuses on safety, reliability, and clear communication, so you can drive with confidence again.
When you contact Christian Brothers Automotive Norcross, you will speak with a friendly team that listens to your concerns and works to find a time that fits your schedule. Our ASE-certified technicians, strong warranty, and values-driven approach come together to create a repair experience that puts you first. Whether you need diagnostics, maintenance, or more involved work, we look forward to serving you in Duluth.
Call (770) 285-1788 or contact us online to schedule your visit today.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.