5 Auto Repair Questions You Should Ask Your Mechanic

5 Auto Repair Questions You Should Ask Your Mechanic

There’s a running joke in the United States that auto mechanics take advantage of customers without enough information to know when they’re being lied to. At Christian Brothers Automotive in Springfield, we are on a mission to de-bunk this stereotype. While we can’t guarantee the ethics of every auto repair shop, we can give you the power to educate yourself in these matters.

To help, we’ve compiled a list of the five most important questions to ask your auto mechanic the next time your car needs service. Even asking the question and expecting an answer will let your mechanic know you refuse to be intimidated into paying for an unnecessary service.

1. How long will the repair or service take?

Before handing over your keys, make sure to have a set date you can expect your car to be ready for pickup. Especially if you’re leaving your car overnight, it’s important to have a transportation plan during the repair so you’re not left stranded for days without a clear end in sight.

2. How will I get to the auto repair shop?

Just like you need to know how long the repair will take, you need a way to get to and from the auto repair shop. That’s where Christian Brothers Automotive has you covered. If your car is being serviced by Christian Brothers Automotive in Springfield, we encourage you to take advantage of our free courtesy shuttle.

Our complimentary shuttle service will drop you off at work or home and then pick you up when the repair is complete. If your service will cost more than $300, we even offer a free rental car. Never be left stranded again.

3. When is my car due for its next routine maintenance check?

Your auto repair technician should be able to provide a maintenance checklist. This checklist will allow you to plan a service schedule and minimize trips to the repair shop. Regular checks and maintenance services can extend the life of your car and will save you money in the long run.

Remember to schedule an oil change every 3,000-5,000 miles, a tire rotation about once every 6,000-10,000 miles and a battery replacement about every three years.

4. What kind of warranty do you offer?

Make sure the auto repair center guarantees their work. Christian Brothers Automotive offers a 2-year/24,000-mile Nice Difference Warranty on almost every service. If a replacement part malfunctions or a repair results in another breakdown, you shouldn’t be left paying for a mechanic’s negligence.

At Christian Brothers Automotive, our Nice Difference Warranty guarantees you receive the right repair the first time.

5. What is your estimate process?

An ethical auto repair shop will offer a free estimate and will explain each repair in clear detail. If you feel resistance when asking for more explanation on a recommendation, or your estimate is not provided in a face-to-face conversation, be on guard.

It’s your right to know exactly what kind of service will be performed, and why. It’s also your right to approve (or deny) any service before it happens. Clear, detailed estimates will prevent any surprise repairs or costs along the way.

Discover the Nice Difference

Unfortunately, we can’t guarantee every auto mechanic will give you the service you deserve. What we can do is give you the power to stay educated and in control of your auto repair and service. We can also promise every customer that comes into Christian Brothers Automotive in Springfield will receive honest service from a professional staff.

Don’t be intimidated by misinformation. Raise the level of expectation and stay informed every step of the way.

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