1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Frequently Asked Questions
How Do I Know If I Need Brake Repair?
Common signs include squealing, grinding, vibration during stops, a soft or spongy pedal, or a dashboard brake warning light. These changes often mean pads, rotors, or fluid need attention. We’ll inspect your brakes, explain what we find, and recommend appropriate service based on safety and wear.
Is It Safe to Keep Driving With Squeaking Brakes?
Squeaking brakes usually mean the pads are wearing down, and it’s best not to ignore them. Many vehicles remain drivable for a time, but waiting can allow minor wear to become more serious. Schedule an inspection soon so we can check pad thickness and overall brake condition before the problem gets worse.
How Long Does a Typical Brake Service Take in O’Fallon?
It depends on what your vehicle needs. An inspection alone is often completed the same day, and many pad and rotor services fit into a single visit. We discuss timing with you up front and offer a shuttle option so you can plan your day around the service visit.
What Kind of Warranty Do You Offer on Brakes?
We offer an industry-leading warranty on qualifying brake repair. Specific terms vary by service and parts used, so we review warranty details with you before work begins and again when you pick up your vehicle.
Will You Explain My Options Before Doing Any Work?
Yes. We review our inspection findings with you, explain what’s most important for safety, and outline your options before anything starts. You see the recommended services and associated costs first, then choose how to move forward. No work begins without your approval.
Book your brake service online or call (636) 630-9401 to discuss your vehicle’s brake needs.
Your Local Christian Brothers Amenities
FAQs
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Q. "Why is my ABS light on?"There are several reasons your vehicles anti-lock brake system light might be on. The four common reasons that typically cause this light to turn on include a malfunctioning ABS module, low levels in the fluid reservoir, broken wheel speed sensors, or the system is turned off. Learn more here.
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Q. "How long will my brake pads last?"There is no perfect answer to this. Brake pads can last up to 70,000 miles while others will need to be replaced as early as 25,000 miles. The type of vehicle you drive, how you use your vehicle and your driving style are all factors to consider. If you are interested in learning more about brake pad wear and how to extend its lifespan click here.
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Q. "When do I need to change my brake fluid?"Along with the type of brake fluid, your car’s owner manual will indicate how often you need your brake fluid flushed and replaced. In general, brake fluids flushes are recommended every 30,000 miles or two years. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.