J.D. Power Names Christian Brothers Automotive #1 In Customer Satisfaction For The 4th Consecutive Time In 2023 Aftermarket Service Index Study

J.D. Power Names Christian Brothers Automotive #1 In Customer Satisfaction For The 4th Consecutive Time In 2023 Aftermarket Service Index Study

| By: Christian Brothers Automotive

For the 4th consecutive time, Christian Brothers Automotive is #1 in Customer Satisfaction Among Aftermarket Full-Service Maintenance and Repair Providers in the J.D. Power 2023 Aftermarket Service Index (ASI) Study.

About the 2023 U.S. Aftermarket Service Index (ASI) Study:

J.D. Power is an American-based global marketing information services company that conducts surveys of customer satisfaction, product quality, and buyer behavior for multiple industries. The ASI study is now in its fourth year and measures customer satisfaction with aftermarket service facilities, providing a numerical index ranking of the highest-performing facilities in the U.S. aftermarket. In the 2023 study, J.D. Power surveyed 11,194 vehicle owners, and asked them to rate aftermarket full-service maintenance and repair facilities in the following factors:

  • Ease of scheduling/getting a vehicle in for service
  • Fairness of charges
  • Service advisor courtesy
  • Service advisor performance
  • Service facility
  • Time to complete service
  • Quality of work

ASI Study Results:

From a possible 1,000 points, Christian Brothers Automotive received the top overall satisfaction score of 834, 45 points above the segment average. Additionally, Christian Brothers Automotive took the highest satisfaction scores in six of the seven factors: ease of scheduling/getting a vehicle in for service; fairness of charges; service advisor courtesy; service advisor performance; service facility; and quality of work.

Leonard Martin, Director of Automotive Retail at J.D. Power said, “Aftermarket service facilities can increase customer loyalty and revenue by taking advantage of what they do best—being easier to do business with. Convenience, speed, and price are very attractive to today’s vehicle owners who are looking for excellent service...”

About Christian Brothers Automotive

When Christian Brothers Automotive opened in 1982, our goal was to change the way our guests viewed the automotive repair industry. We set out to implement a standard of service unparalleled by our competitors, that our guests could come to rely on no matter where in the country they stepped into one of our locations. Since then, as we’ve grown to over 270 shops nationwide, our people-first approach to automotive care hasn’t wavered. We’d like all who participated in the study that ranked us #1 in Customer Satisfaction among Aftermarket Full-Service Maintenance and Repair Providers according to J.D. Power. The opportunity to continue to serve guests across the country brings us great joy.

For more information about our automotive services, click here.

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