J.D. Power names Christian Brothers Automotive #1 in Customer Satisfaction for Aftermarket General Maintenance
“Christian Brothers Automotive ranked #1 in Customer Satisfaction among Aftermarket General Maintenance Providers in the Inaugural 2019 U.S. Aftermarket Service Index Study.” - J.D. Power
What is the J.D. Power 2019 US Aftermarket Service Index (ASI) Study?
J.D. Power is an American-based global marketing information services company that conducts surveys of customer satisfaction, product quality, and buyer behavior for multiple industries. In the 2019 Aftermarket Service Index (ASI) Study, the company surveyed over 12,500 vehicle owners, and asked them to rate aftermarket service facilities in the following categories:
- Fairness of Charges
- Service Quality
- Service Advisor
- Service Facility
- Service Initiation
- Vehicle Pick-Up
The ASI Results:
Out of a possible 1,000 points, Christian Brothers Automotive received the top overall satisfaction score at 823*, 94 points above the competitor average in the same segment. Additionally, Christian Brothers Automotive took the highest scores for both the Service Facility and Service Advisor categories, a nod to their clean, comfortable, up-to-date shops, and highly-skilled and friendly Service Advisors.
Chris Sutton, Vice President of J.D. Power’s Automotive Retail Practice analyzed the results of the survey, commenting that “Customers cite a strong connection with Christian Brothers’ personnel and facility offerings.” He continued, “In addition to respect for customers’ time and the ability to perform quality work, Christian Brothers is clearly differentiating themselves with an outstanding customer experience.”
About Christian Brothers Automotive
When Christian Brothers Automotive opened in 1982, our goal was to change the way our guests viewed the automotive repair industry. We set out to implement a standard of service unparalleled by our competitors, that our guests could come to rely on no matter where in the country they stepped into one of our locations. Since then, as we’ve grown to over 200 shops nationwide, our people-first approach to automotive care hasn’t wavered. We’d like to thank all of our guests and J.D. Power, as well as everyone who participated in the study that rated us #1 in Customer Satisfaction for Aftermarket General Maintenance. The opportunity to continue to serve guests across the country brings us great joy.
For more information about our automotive services, click here.
** Full Disclaimer: Christian Brothers Automotive received the highest score for aftermarket general maintenance in a tie in the J.D. Power 2019 Aftermarket Service Index (ASI) Satisfaction Study of customer satisfaction with automotive aftermarket service providers.
* in a tie