1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Curious what actually happens when you bring your vehicle in? The section below walks through the appointment process step by step, from scheduling to completion, including how the Digital Vehicle Inspection works and when you give your approval.
How a Brake Service Appointment Works
Every brake service appointment at Christian Brothers Automotive South Huntsville follows the same transparent process so you know what to expect before, during, and after your visit.
Step 1: Schedule Your Appointment
Call us at (256) 406-4004 or book online. Let us know the symptom you’re experiencing or the service you need so our team can prepare in advance.
Step 2: Drop Off Your Vehicle
When you arrive, our service advisors check you in and get your vehicle to our ASE-certified technicians, who perform diagnostics and inspections using manufacturer-equivalent equipment to assess your braking system accurately.
Step 3: Receive Your Digital Vehicle Inspection Report
As technicians work through the inspection, they document findings with photos of your brake components and other systems. Those photos and notes are compiled into a Digital Vehicle Inspection (DVI) report sent directly to your phone by text.
Step 4: Review Findings and Approve or Decline Work
A service advisor walks you through what we found and what we recommend. You can review the DVI report on your phone and approve or decline any service directly. No work is performed without your explicit, informed consent.
Step 5: Work Completion
Most brake repairs are completed during the same visit. If parts need to be ordered or a follow-up visit is needed, we’ll communicate that clearly. When your vehicle is ready, we’ll reach out for pickup or arrange shuttle service to bring you back.
FAQs
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Q. "Why is my ABS light on?"There are several reasons your vehicles anti-lock brake system light might be on. The four common reasons that typically cause this light to turn on include a malfunctioning ABS module, low levels in the fluid reservoir, broken wheel speed sensors, or the system is turned off. Learn more here.
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Q. "How long will my brake pads last?"There is no perfect answer to this. Brake pads can last up to 70,000 miles while others will need to be replaced as early as 25,000 miles. The type of vehicle you drive, how you use your vehicle and your driving style are all factors to consider. If you are interested in learning more about brake pad wear and how to extend its lifespan click here.
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Q. "When do I need to change my brake fluid?"Along with the type of brake fluid, your car’s owner manual will indicate how often you need your brake fluid flushed and replaced. In general, brake fluids flushes are recommended every 30,000 miles or two years. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.