What to Expect With a Battery Replacement
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: The older a car battery is, the more susceptible it is to extreme temperature changes.
Frequently Asked Questions
How do I know if I really need a new battery?
You know you truly need a new battery when testing shows it can no longer hold a proper charge. We perform battery and charging system tests, then review the results with you. If the battery passes, we focus on other causes instead of replacing a good part.
How long will battery testing and replacement take?
Battery testing alone often takes less than an hour, although timing can vary with overall shop volume. If replacement is needed, that typically adds a short amount of time. Our team lets you know what to expect and can coordinate shuttle service when available.
What happens if it is my alternator or starter instead?
If testing shows the alternator or starter is the issue, we explain those results and review repair options with you. Because we handle a full range of automotive services, we can address those components as well. You stay in control of what work is approved.
What kind of warranty do you offer on new batteries?
We offer an industry-leading warranty that covers qualifying parts and labor on battery service. Our team explains the specific terms for your vehicle and battery choice during your visit. This coverage is designed to give you added confidence after leaving our Norcross shop.
Can I wait at your shop while you test my battery?
Yes, many customers choose to wait while we test their battery and review results. We work to keep our lobby welcoming and comfortable. If your schedule is tight or more extensive repairs are needed, we can often arrange complimentary shuttle service so you can continue your day.
Schedule Your Battery Service Today
If you are dealing with a car that struggles to start or you suspect your battery is failing, we are ready to help. Our team provides clear testing, honest recommendations, and careful installation so you can drive away confident in the health of your electrical system.
We combine ASE-certified technicians, manufacturer-quality equipment, an industry-leading warranty, and neighborly service for drivers in Norcross, GA. Whether you need a quick test or a complete car battery replacement in Norcross, we work to make the process straightforward and convenient from start to finish.
Call (770) 285-1788 or contact us online to schedule your battery service with Christian Brothers Automotive Norcross.
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FAQs
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Q. "How long can a car sit before the battery dies?"The battery in your car can die within as little as two weeks when unused. While our cars are more technologically advanced than ever, this comes at a cost. Due to the various gadgets and computer technology manufacturers include in our vehicles, the newest models coming off the line are always on, continually monitoring the car’s systems around the clock.
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Q. "Does the temperature affect my vehicle's battery?"Hot and cold temperatures can ruin your battery, especially if it’s already weak. Most customers in warm, southern climates don’t realize that hot weather drains their batteries. On the other hand, cold temperatures slow down chemical reactions, which means that your car battery will become sluggish and appear to be far lower than it actually is. Most modern batteries are designed to deliver an abundance of power at what is considered a “cold crank” temperature, but older batteries or batteries which are further into their lifespan may even fail to start your car on a particularly frigid and frosty morning.
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Q. "Why do car batteries fail?"The answer to this popular question includes many different reasons, ranging from age, corrosion, alternator problems, extreme weather conditions, or the classic case of headlights being left on. We explain why these common problems affect your vehicle’s battery on our auto repair blog.
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Q. "Do you look at all makes and models?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "How do I jump start my car?"You will need a pair of jumper cables and either a portable jump starter or another vehicle's battery. Check out this guide for step-by-step directions to jump-start your car.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.