What to Expect With a Coppell Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How will you explain what my car needs?
We review our findings with you in clear, everyday language. Our team points out what affects safety, what protects long-term reliability, and what is optional. You can ask questions at any time, and no work begins until you understand and approve the plan.
Do I need an appointment for auto repair?
We recommend making an appointment so we can plan time for your vehicle and reduce your wait. In some situations, we may be able to accept a same-day visit, depending on the current shop volume. A quick call helps us confirm the best option for you.
How do your prices and estimates work?
After inspecting your vehicle, we prepare an estimate that lists recommended work and pricing. We explain each line item so you know what you are authorizing. You choose what to approve, and we do not add additional repairs without contacting you first to discuss them.
What kind of warranty do you offer?
We offer an industry-leading warranty on qualifying parts and labor. This warranty reflects our confidence in the quality of our work and gives you added peace of mind after you leave the shop. Our team can explain specific terms for your vehicle and repair before you approve service.
Can you help me get around without my car?
Yes. We provide complimentary shuttle service for many appointments so you can continue your day while your vehicle is with us. When you schedule, let us know your transportation needs, and we will share available options based on your visit and timing.
Schedule Your Auto Repair Visit
When your vehicle is not running the way it should, you deserve a car mechanic who listens, explains, and delivers quality work. At Christian Brothers Automotive Valley Ranch, we combine clear communication, ASE-certified technicians, manufacturer-quality equipment, and a strong warranty to provide auto repair you can feel confident about.
Whether you need help with a specific problem or it is simply time for routine service, our team is ready to walk you through the process and keep you informed from start to finish. We work to fit service into your schedule and help you get back on the road safely.
Call (972) 346-1109 or contact us online to schedule your visit today.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.