What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How often should I have my suspension system inspected?
We recommend having your suspension checked at least once a year or whenever you have your tires rotated. Regular inspections help catch minor issues like torn bushings or slow leaks before they lead to a rough ride and noise. In Surprise, the heat and road conditions make these routine checkups a vital part of your preventative maintenance plan.
What is the difference between shocks and struts?
While both control your vehicle's bounce, a shock is an individual component, while a strut is a structural part of the suspension and steering system. A shock and strut replacement requires specific expertise because struts affect your vehicle's alignment directly. Our team can evaluate your specific make and model to determine which setup you have and provide the correct service.
Can worn shocks affect my vehicle's braking distance?
Yes, failing shocks can significantly increase your braking distance by allowing the vehicle's weight to shift too far forward. This "nose-dive" reduces the traction of your rear tires, leading to potential braking problems in emergency situations. Keeping your shocks and struts in top condition is essential for maintaining the shortest possible stopping distance on busy local roads.
Why are my tires wearing out so unevenly?
Uneven or premature tire wear is a classic symptom of a suspension that is out of alignment or has worn components. When parts like ball joints or tie rods fail, they allow the tire to tilt or wobble, scrubbing the tread against the road. A professional suspension repair surprise drivers trust will identify the root cause and save you money on tires.
Is a wheel alignment necessary after a suspension repair?
Absolutely. Most suspension repair work involves removing or adjusting parts that dictate your vehicle's alignment. Skipping this step can lead to steering and alignment issues and rapid tire wear. We include or recommend a professional alignment with our suspension services to ensure your car drives straight and your new parts perform optimally for their entire lifespan.
Schedule your suspension service online or call (623) 624-2889 today!
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FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"From the very beginning, the team at Christian Brothers, has been very welcoming, friendly and willing to help. They are incomparable to other automotive competitors, due to their integrity and diligence with their customers. They’re always willing t"
- Amanda and Tracey