How Fleet Service Works at Christian Brothers Automotive Surprise
We start with a consultation to understand your fleet’s vehicles, usage patterns, and service history. From there, we build a customized service plan tailored to your operation, scheduling maintenance intervals that minimize downtime and keep every vehicle dependable. Our team handles the tracking so you don’t have to.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Ranked #1 for Customer Satisfaction
Christian Brothers Automotive ranked #1 in Customer Satisfaction Among Aftermarket Full-Service Maintenance and Repair Providers in the J.D. Power 2025 Aftermarket Survey Index (ASI) Study. It is the sixth consecutive time the brand has earned the top position. For fleet operators, that track record reflects consistent, accountable service on every visit.
Why Preventive Maintenance Matters for Surprise Fleets
Operating a fleet in Surprise’s desert climate puts stress on vehicles that milder regions don’t impose. Extreme heat accelerates the breakdown of engine oil, coolant, and rubber components, compressing the safe interval between service visits. A maintenance schedule built for average conditions isn’t built for Arizona.
Reactive maintenance costs fleets more than a scheduled approach. Emergency repairs carry higher labor and parts costs, and the lost productivity from an unplanned outage compounds quickly across any operation that depends on its vehicles being available. Scheduled preventive maintenance can catch wear before it becomes failure.
Consistent service records support compliance reviews, inform decisions about repairing versus replacing an aging unit, and protect resale value when it’s time to cycle a vehicle out of the fleet. At Christian Brothers Automotive Surprise, we perform a multi-point courtesy inspection covering lights, brakes, suspension, tires, and battery on every visit, building a documented service history your team can rely on.
Start Your Fleet Service Plan
If you manage vehicles for a business, municipality, or commercial organization in Surprise, we’re ready to talk through what a customized service plan looks like for your operation. Call Christian Brothers Automotive Surprise at (623) 624-2889 or reach out through our contact form to speak with our team about your fleet’s needs.
Cooling Systems & Batteries
Sustained high heat puts cooling system components under constant pressure. Hoses, the radiator cap, and the thermostat all degrade faster in desert conditions, and a cooling system failure can sideline a vehicle without warning. Batteries also lose capacity more quickly in heat than in cold, making regular testing especially important for commercial vehicles running long daily cycles.
Tires, Suspension, & High-Mileage Wear
Arizona’s hot pavement accelerates tire wear and raises the risk of pressure-related failures. For high-mileage commercial vehicles, timing components, cooling system hoses, suspension parts, and brakes all carry elevated wear risk at defined mileage thresholds. Catching these at a scheduled inspection is less disruptive than a roadside breakdown.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"From the very beginning, the team at Christian Brothers, has been very welcoming, friendly and willing to help. They are incomparable to other automotive competitors, due to their integrity and diligence with their customers. They’re always willing t"
- Amanda and Tracey