What to Expect During Your Auto Service Visit
From the first conversation through the work you approve, we keep you informed about what we’re checking, what we find, and what comes next.
1. Tell Us What You’ve Noticed
We begin with the details you provide, including symptoms, warning lights, recent changes, and relevant maintenance history. This information helps our technicians determine where to start.
2. We Inspect & Explain
Our ASE-certified technicians perform the appropriate inspection or diagnostic work. Every visit also includes a complimentary courtesy inspection. We explain any issues we discover and review your options in clear language without unnecessary technical jargon.
3. You Approve the Work
You decide which recommended maintenance or repairs to authorize. We complete the approved work and clearly identify any recommendations you choose to defer.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Convenient Service With On-Site Accountability
Owner/operators are on-site at our Surprise location, providing direct accountability throughout your visit. Before you make a decision, we explain what we found, why we recommend a service, and what your options are.
If you stay during service, you can use our comfortable lounge with free Wi-Fi and refreshments. You can also take advantage of our complimentary shuttle service and continue with your day while we work on your vehicle.
Qualifying repairs are covered by the Nice Difference Warranty for 3 years or 36,000 miles, whichever occurs last. We can explain how that coverage applies to the work you approve.
Make an Informed Decision About Your Vehicle
Some concerns point to a specific system, while others require diagnostic work before the cause becomes clear. Understanding the distinction between maintenance, repairs, and state testing requirements can help you choose the right next step.
Arizona Emissions Testing & Repair Decisions
Emissions requirements are separate from general maintenance and repair needs. According to the Arizona Department of Environmental Quality, vehicles registered in Area A that are more than five years old by manufacture date generally require an emissions test, subject to current exemptions and program rules.
If registration requirements or a failed test affect your decision, verify the current rules and testing locations through official Arizona resources. An emissions result may show that further assessment is needed, but the appropriate repair depends on the vehicle, stored diagnostic information, inspection findings, and cause of the failure.
Match Common Vehicle Symptoms to the Right Service
You don’t need to diagnose the problem before scheduling service. Tell us when the symptom occurs, what it sounds or feels like, and whether a warning light appears. Those details give our technicians a useful place to begin.
Common concerns and their likely service categories include:
- Maintenance Reminder or Mileage Interval: Oil and filter service, scheduled maintenance, tire rotation, or tune-up evaluation
- Squealing, Grinding, or Braking Changes: Brake service and inspection of related components
- Pulling, Uneven Tire Wear, or Rough Handling: Wheel alignment or suspension assessment
- Slow Cranking or Starting Problems: Battery, charging system, or electrical diagnostics
- Weak or Warm Cabin Airflow: Air-conditioning service
- Check-Engine Light or Performance Change: Vehicle diagnostics followed by a system-specific inspection
- Overheating or Fluid Loss: Cooling system, engine, transmission, or another related assessment
Because one symptom can involve several connected systems, the service category is only a starting point. We determine the appropriate recommendation after considering the vehicle’s make, model, age, condition, maintenance history, and inspection results.
Get Clear Direction on Your Vehicle’s Next Service
Whether you need scheduled maintenance, diagnostics, or a repair, we can listen to your concerns, assess the vehicle, and explain your options before you authorize work. Schedule an appointment to discuss what your vehicle needs.
Call (623) 624-2889 to schedule auto repair services with Christian Brothers Automotive Surprise.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"From the very beginning, the team at Christian Brothers, has been very welcoming, friendly and willing to help. They are incomparable to other automotive competitors, due to their integrity and diligence with their customers. They’re always willing t"
- Amanda and Tracey