What to Expect With a Computer Diagnostic Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How long does a car diagnostic test take?
Most diagnostic appointments take between one and several hours, depending on the issue. Simple warning light checks can be quicker, while complex problems may require more in-depth testing. We explain the expected timing when you schedule and keep you updated if we need additional time.
Will you explain my diagnostic results in plain language?
Yes. Our team focuses on clear, everyday language when we review your diagnostic results. We show you what we found, describe what it means for your vehicle, and outline options. You can ask as many questions as you like, and we will not rely on confusing technical terms.
Do I have to approve repairs right after the diagnostic?
No, you are not required to approve repairs on the spot. We present our findings, explain urgency levels, and provide an estimate. You can decide immediately or take time to think and plan. Our goal is to support your decision, not pressure you into fast choices.
Can your technicians diagnose any make or model?
Our ASE-certified technicians are trained to diagnose and repair a wide range of makes and models. We use manufacturer-quality diagnostic equipment and up-to-date information systems. If we anticipate any limitations with a very unusual vehicle, we will discuss that with you before beginning.
Is a diagnostic check worth it if my car still runs?
In many situations, yes. A diagnostic check can uncover issues early, before they cause a breakdown or more expensive damage. If you notice new noises, warning lights, or changes in performance, testing can help you make informed decisions and often save money over the life of the vehicle.
Experience stress-free diagnostics from a team that puts you first. Contact us online or call (402) 821-0543 for reliable, expert care.
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FAQs
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Q. "What does computer diagnostics test in my vehicle?"It tests the important components of your vehicle such as brakes, engine, transmission, etc. This allows for an accurate diagnosis of your vehicle and saves time and money for both you and the technician.
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Q. "How long does it take for computer diagnostics to be completed?"Computer diagnostics only take a few minutes to diagnose any problems within your vehicle. However, the time to repair these problems will range. Your local Christian Brothers can perform a diagnosis for you and will be able to give you a time estimate to repair your vehicle.
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Q. "How often do I need a computer diagnostic?"This varies. Whenever you take your car in for scheduled maintenance or if your vehicle is having issues, we will run a diagnostic to determine any issue with your vehicle
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.