What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Identifying When Suspension Repair is Necessary
The significance of your vehicle's suspension system cannot be overstated—it ensures a seamless ride and mitigates shock from the road. To keep your vehicle performing reliably and to maintain your comfort during travels, a well-maintained suspension system is key.
You might need professional suspension repair if you notice:
- Your tires wearing down unevenly
- Difficulty steering or maintaining alignment
- Strange noises or vibrations while driving.
Regular maintenance of your suspension not only guarantees your safety but also contributes to your vehicle's durability and fuel efficiency, leading to substantial savings and less frequent refueling.
Common Car Suspension Problems We Repair
At Christian Brothers Automotive New Albany, our technicians are experienced in diagnosing and repairing a wide range of suspension problems. Some of the most common issues we encounter include:
Shock Absorbers and Struts
- Worn out: Over time, shock absorbers and struts can become worn or damaged, affecting your vehicle's handling and ride quality.
- Leaking: Leaky shock absorbers or struts can compromise your vehicle's suspension system and lead to uneven tire wear.
Ball Joints
- Worn or damaged: Ball joints are crucial components of your suspension system that allow for smooth and controlled movement. When they become worn or damaged, they can cause excessive noise, vibration, and uneven tire wear.
Springs
- Broken or sagging: Broken or sagging springs can affect your vehicle's ride height, handling, and overall performance.
Control Arms
- Worn or damaged: Control arms are essential for maintaining your vehicle's alignment and stability. Worn or damaged control arms can lead to excessive tire wear, poor handling, and safety concerns.
Steering Rack Problems
- Leaks or damage: A faulty steering rack can cause your steering to feel loose or unresponsive. Leaks or damage to the steering rack can also affect your vehicle's handling and safety.
If you notice any of these symptoms, it's important to have your suspension system inspected by one of our qualified technicians. Early detection and repair can help prevent more serious problems and ensure your vehicle's safety on the road.
Contact Christian Brothers Automotive New Albany for expert suspension system service in New Albany by calling (812) 505-5130 today!
FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.