What to Expect With a Burnsville Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do I know you will not recommend unnecessary repairs?
We explain every recommendation and connect it to what we found on your vehicle. Our team reviews options with you, prioritizes safety items, and answers questions before you decide. Our guiding principle is to treat you like a neighbor, so pressure tactics do not fit our approach.
What kind of warranty do you offer on repairs?
We offer an industry-leading warranty on eligible repairs, which is our way of standing behind the work we do. Specific terms can vary by service, so we review the applicable warranty with you before you approve the job. This helps you understand exactly what is covered.
How long will my car need to stay at your shop?
Timing depends on the type of service, parts availability, and how busy the shop is that day. We provide an estimated timeframe when you schedule and again after we inspect the vehicle. If the visit will take longer, we will keep you updated and discuss options like our shuttle service.
What happens if you find more issues after you start?
If we discover additional concerns while working on your car, we pause and contact you. We explain what we found, how it affects your vehicle, and what the cost would be. No additional work is started without your approval, so you stay in control of the decision.
I do not know much about cars, can you explain things simply?
Yes. We regularly work with customers who prefer clear, simple explanations instead of technical language. Our team walks through what we found, what it means, and what your options are. You are always welcome to ask questions until you feel comfortable with the plan.
Schedule Your Auto Service Today
A reliable vehicle makes it easier to keep up with everything on your schedule. Whether you need immediate repair or want to stay ahead of maintenance, Christian Brothers Automotive Lakeville is here to help you take care of your car with honesty and care. We provide automotive repair near Burnsville that drivers can feel confident about.
Our team combines ASE-certified technicians, manufacturer-quality equipment, and a values-driven approach to customer service. We strive to make every visit clear, comfortable, and convenient, from our welcoming lobby to our available shuttle and strong warranty coverage.
We serve drivers who live and work in Burnsville and nearby communities, and we would be honored to care for your vehicle as well. Contact us to discuss your concerns, schedule an appointment, or learn more about how we can help keep your car running smoothly.
Call (952) 260-7646 or contact us online to schedule your service with Christian Brothers Automotive Lakeville.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.