What to Expect During Your Service Visit
We document what we inspect, explain what we find, and wait for your approval before beginning repairs.
Your service visit may include:
- Scheduling: Tell us the make, model, model year, symptoms, warning lights, and requested maintenance.
- Diagnostics and inspection: Our technicians evaluate the reported concern and inspect related systems.
- Report and estimate: We provide the Digital Vehicle Inspection findings and explain our recommendations.
- Customer approval: You decide which work to authorize before repairs begin.
- Service planning: We complete or schedule approved work based on parts and customer availability.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
European Car Maintenance & Repair Services
We address routine maintenance, warning lights, performance changes, and mechanical or electrical concerns. The right service depends on your vehicle, its maintenance history, and the diagnostic findings.
European vehicle care may include:
- Oil changes using manufacturer-recommended fluids
- Brake service and anti-lock braking system diagnostics
- Engine and transmission repair
- Suspension and steering inspections
- Electrical diagnostics and check engine light troubleshooting
- Timing belt and water pump service
- Factory-scheduled maintenance and tune-ups
Vehicle-Specific Tools for Accurate Diagnostics
European vehicle diagnostics can require access to vehicle-specific service information and software. Christian Brothers Automotive locations use metric tools and original equipment manufacturer (OEM)-level diagnostic software for European Vehicle Services.
Our Huntersville ASE-certified technicians also use tools and equipment recommended by vehicle manufacturers. These resources help them evaluate fault codes, service indicators, warning lights, and connected systems rather than relying on a dashboard symptom alone.
European Makes & Models We Service
Our European auto repair coverage includes German makes such as BMW, Mercedes-Benz, Audi, Volkswagen, MINI, and Porsche. We also service British, Swedish, and Italian makes, including Land Rover, Jaguar, Aston Martin, Volvo, Saab, Alfa Romeo, Maserati, and Fiat.
Service availability for ultra-luxury and exotic vehicles can vary. If you drive a Ferrari, Lamborghini, Bentley, McLaren, or similarly limited-production model, contact us before scheduling so we can confirm whether we can service it.
Signs It’s Time to Schedule Service
Routine maintenance can follow the manufacturer’s recommended intervals. Warning lights, leaks, noises, and performance changes require inspection before the correct service can be identified.
Consider scheduling a visit for:
- A check engine light or another dashboard warning
- Unusual noises, vibration, or changes in handling
- Fluid leaks or overheating
- Changes in braking, starting, acceleration, or shifting
- Scheduled maintenance, an oil and filter change, or an air conditioning concern
What to Tell Us When Scheduling
Have your vehicle’s make, model, model year, current mileage, and service concern available when you contact us. Mention active warning lights, recent maintenance, unusual sounds, leaks, or changes in drivability. If you’re unsure whether we service your specific model, we can confirm before arranging an appointment.
From Symptoms to the Right Service
A symptom doesn’t always identify the failed component. A warning light, for example, may relate to several mechanical or electronic systems. Testing and inspection determine whether your vehicle needs maintenance, repair, or further diagnosis.
Some European vehicles use turbocharged engines, direct-injection fuel systems, complex electronics, or vehicle-specific transmission procedures. Our inspection and approval process gives you clear findings to review before authorizing work.
Get Clear Answers Before Repairs Begin
Schedule an inspection to identify what your vehicle needs and receive recommendations based on documented findings. We’ll discuss the reported concern, diagnostic steps, and proposed service before you approve repairs.
Call (704) 469-4195 and tell us your vehicle’s make, model, year, and service concern to request an appointment with Christian Brothers Automotive Huntersville.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I had a new experience with Christian brothers in huntersville-for the first time in all of my years in car ownership, when I took my car in for service, I felt the genuine goal for this business was customer satisfaction and that i could teust that I was "
- Nicole