What to Expect With a Chattanooga Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
What does your industry-leading warranty actually cover?
Our warranty typically covers both parts and labor on most qualifying auto repair solutions. This protection is designed to give you total confidence in our work. If a covered part fails within the warranty period, we will make it right, ensuring your investment is protected long after you leave.
Why is my car's air conditioning struggling in the humidity?
High humidity forces your AC system to work much harder to remove moisture from the cabin air. If it isn't cooling properly, you may have a clogged cabin filter, a refrigerant leak, or a failing compressor. We can perform a specialized diagnostic to restore your summer comfort.
Do you offer any help if I need to leave my car for the day?
Yes! We understand that being without a vehicle is a major inconvenience. We offer a complimentary shuttle service to get you to work, home, or school within the local area while we perform your car repair services near Chattanooga. We want your visit to be as seamless as possible.
Why is a digital inspection better than a traditional one?
A digital inspection allows us to share photos and videos of your vehicle’s actual components directly to your phone. Instead of just taking our word for it, you can see the wear and tear for yourself. This transparency builds trust and helps you prioritize repairs based on visual evidence.
How often should I have my brakes checked when driving in the mountains?
Given Chattanooga’s hilly terrain, we recommend a brake inspection every six months or with every oil change. Constant downhill braking creates excessive heat that can warp rotors and wear out pads faster than flat-land driving. Regular checks ensure your stopping power remains consistent and safe.
Schedule your automotive repair or call (423) 403-3678 to see the "Nice Difference."
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"Exemplary Customer Service care. Very professional, provided same day service for a battery replacement. A business with integrity and honesty. Thank you! Judith Ferris-Stringfield"
- Judith Ferris-Stringfield