What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Signs Your Suspension Needs Attention
Identifying suspension issues early prevents further damage and keeps your daily drive safe. Paying attention to how your vehicle handles bumps, turns, and braking can reveal subtle warning signs. If you notice changes in stability or comfort, our team can perform a thorough inspection to pinpoint the root cause.
Watch for these common indicators:
- Excessive Bouncing: You feel continuous bouncing after bumps or the vehicle nose-dives significantly when applying the brakes.
- Poor Stability: The car sways during turns, feels loose at highway speeds, or wanders without steering input.
- Uneven Wear: Tires show cupped spots or rapid wear on edges, indicating struts are failing to hold position.
- Unusual Noises: You hear distinct clunking or rattling sounds when driving over bumps or rough pavement.
Frequently Asked Questions
How do I know if my shocks are worn out?
Common signs include extra bouncing after bumps, nose diving when you brake, or a rougher ride than you remember. You might also see fluid on the outside of the shock body. If you are unsure, we can inspect the system and show you what we find.
Is it safe to keep driving with suspension problems?
Some suspension issues start as minor concerns, but they can affect stopping distance and control as they worsen. If your vehicle feels unstable, pulls strongly, or makes loud clunks, it is wise to have it checked soon. We can help you understand how urgent the problem is.
Will you explain suspension repair costs before you start?
Yes, we always review a written estimate with you before doing any suspension work. We explain which parts are needed and why, and we answer your questions in everyday language. No repairs begin until you approve the plan that fits your situation.
How long does shocks or struts service usually take?
Timing varies based on the vehicle and which parts we are replacing. Many shocks and struts jobs can be completed the same day once we have your approval. We discuss expected timing up front and offer a complimentary shuttle when availability allows.
What warranty do you offer on suspension repairs?
We back qualifying suspension repairs with an industry-leading warranty that reflects our confidence in the parts and workmanship. Exact terms can vary by service, so we review the coverage with you when we present your estimate. Our goal is to give you peace of mind long after you leave.
Schedule Your Suspension Inspection
If your vehicle feels different on the road, now is a good time to schedule a professional look at your suspension. A focused inspection can help you avoid bigger issues, improve comfort, and support shorter stopping distances. Our team is ready to walk you through the findings and answer your questions without pressure.
At Christian Brothers Automotive Grapevine, we work to combine honest guidance with careful suspension service Grapevine drivers can trust. With ASE-certified technicians, quality parts, and strong warranty coverage, you can feel confident choosing us for shocks, struts, or other suspension repairs. Scheduling is simple, and our friendly staff is here to help.
Call (817) 631-5811 or contact us online to book your suspension inspection today.
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FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.