How Our Fleet Service Process Works
We keep the responsible contact informed from scheduling through approval and service.
1. Schedule & Describe the Need
Provide the vehicle information, reported symptoms, known maintenance needs, and relevant scheduling considerations. These details help us prepare for the inspection or diagnostic work.
2. Inspect & Review Findings
We provide a complimentary Digital Vehicle Inspection (DVI), a photo-based report of observed vehicle conditions. The fleet contact can review recommendations from a smartphone and assess the findings before making a decision.
3. Approve the Work
The authorized contact can approve or decline recommendations after reviewing the report. We then complete the approved work or discuss when to schedule service that can be handled later.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Clear Information Before You Approve Repairs
Fleet decision-makers need more than a list of recommended repairs. Our Digital Vehicle Inspection includes photos, and we explain what we observed in straightforward language so the authorized contact can consider the vehicle’s condition and role in the organization.
Christian Brothers Automotive Ducktown is owner/operator operated by Joshua and Anna Holan. This local accountability provides a direct point of contact when your organization is deciding what to approve now and what to plan for a future maintenance visit.
Warranty Coverage & Service Quality
Work performed by our store is backed by the Nice Difference® Warranty. This 3-year/36,000-mile warranty is honored at any Christian Brothers Automotive location, regardless of which location completed the original covered work.
When comparing repair providers, consider inspection documentation, approval practices, technician credentials, communication, warranty terms, and confirmed service scope. Together, these factors show whether a provider may meet your organization’s ongoing vehicle needs.
Build a Practical Service Plan for Your Vehicles
Tell us how many vehicles need service, the types involved, and whether you’re addressing routine maintenance, a current repair concern, or both. We can review those needs and identify the appropriate next step.
Our customized service plans account for vehicle usage, manufacturer guidance, and operational demands. Your organization gains a structured approach to maintenance instead of treating each visit as an unrelated repair.
Plan Preventive Maintenance Around Your Operations
Effective maintenance scheduling considers more than mileage. Manufacturer guidelines, time in service, vehicle age, operating conditions, usage patterns, and the impact of taking a vehicle out of service can all influence the schedule.
A systematic maintenance approach may include:
- Set maintenance intervals: Use manufacturer recommendations and actual vehicle usage to guide recurring service.
- Document driver concerns: Give drivers a consistent method for reporting warning lights, noises, handling changes, and performance problems.
- Review service history: Keep prior maintenance and repair information available for each vehicle when making service decisions.
- Inspect vehicles regularly: Use routine inspections to identify developing conditions before the next planned service interval.
- Coordinate vehicle availability: Consider driver assignments and business operations when deciding when a vehicle can be taken out of service.
Call (470) 250-3395 to discuss Fleet Services for your Cumming organization and schedule an appointment.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.