1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Frequently Asked Questions
How Do I Know My Alternator Needs to Be Replaced?
Dimming headlights, a dashboard battery warning light, repeated battery failures, and erratic electrical accessories can all point to a failing alternator. It’s also worth knowing that a bad alternator can drain a healthy battery over time. Replacing the battery without testing the alternator won’t solve the underlying problem. Our team can run a full charging system diagnosis to find the actual cause.
How Long Does an Alternator Replacement Take?
Most alternator replacements take a few hours, though the exact time depends on your vehicle’s make and model. We offer a comfortable waiting area and complimentary shuttle service so you can continue your day while we work.
Is It Safe to Drive with an Alternator Problem?
It isn’t. A failing alternator can cause voltage drops that affect power steering and other safety systems on some vehicles, and the risk of sudden power loss grows the longer you wait. Prompt diagnosis and repair is the safest path forward.
Does Alternator Replacement Come with a Warranty?
Yes. Every repair we perform is covered by our 3-year/36,000-mile Nice difference.® warranty.
What Makes Your Alternator Service Different from Other Shops?
The most significant difference is our Digital Vehicle Inspection. Before any work begins, our technicians send photos and findings directly to your phone so you can see exactly what we found and approve or decline any recommendation on your own terms. Pair that with ASE-certified technicians, manufacturer-quality equipment, owner-operators on site, complimentary shuttle service, and the 3-year/36,000-mile Nice difference.® warranty, and you have a straightforward case for choosing Christian Brothers Automotive Ducktown for alternator replacement in Cumming.
Secure your vehicle’s electrical health. Schedule service backed by manufacturer-quality equipment and the “Love your neighbor as yourself” philosophy.
Call us at (470) 250-3395 or book your appointment online.
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FAQs
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Q. "Why is the alternator important?"The alternator helps the battery maintain power. As the car is driving, it’s gaining power from the engine. During this time, the alternator is charging the battery. When the car stops running, the charge from the alternator allows the battery to continue providing power to the car.
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Q. "What does the alternator do?"As an alternate source of power, the alternator helps many features in the car run. It helps your air conditioning maintain proper airflow, powers the radio, and turns on the headlights, among other things. It can also add power to the engine.
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Q. "Where is the alternator located?"You’ll typically find the alternator near the front of the engine, bolted in with two brackets. One is adjustable (to allow for drive belt-tightening) while the other is fixed.
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Q. "What are some signs that my starter is going bad?"Some common symptoms that your starter is going bad or is dead include: clicking or other odd noises, lights working in your car but the engine won't turn, taking more than one attempt to start, or smoke coming from the hood.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.