What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do I know if my shocks or struts are bad?
Common signs include excessive bouncing, nose-diving during braking, clunking over bumps, or a floating feeling at highway speeds. Uneven tire wear can also point to worn components. If you notice these symptoms, we can inspect the suspension and explain what we find in clear, simple terms.
Is it safe to keep driving with suspension problems?
It depends on the severity of the issue, but worn suspension parts can affect stopping distance, steering response, and tire grip. If your vehicle feels unstable or makes new noises, it is wise to have it checked soon. We can assess safety and discuss the urgency of any repairs.
What happens during a suspension inspection at your shop?
We start by listening to your concerns, then visually inspect shocks, struts, springs, and related components. When helpful, we may road test the vehicle to feel the symptoms. Afterward, we review our findings with you, show any worn parts we can, and provide a written estimate before any work begins.
How long does shocks or struts installation usually take?
Timeframes vary by vehicle and the parts involved, but many shocks or struts installations can be completed within the same day. If additional suspension parts or alignment are needed, it may take longer. We keep you updated and offer a complimentary shuttle to help you stay on schedule.
What kind of warranty do you offer on suspension repairs?
We back our suspension repairs with an industry-leading warranty, which reflects the confidence we have in our parts and workmanship. Specific terms depend on the service and components used. Our team will review the details with you so you know exactly how you are protected.
Schedule Suspension Service Today
If your vehicle does not feel as stable or comfortable as it once did, now is a good time to have the suspension checked. Addressing shocks, struts, or other suspension concerns early can help protect your safety, extend tire life, and restore confidence on every trip.
At Christian Brothers Automotive Collierville, we focus on clear explanations, honest recommendations, and high-quality work that is backed by a strong warranty. Our team is here to make the process straightforward, from inspection through repair, so you can get back to your routine around Collierville without unnecessary worry.
To schedule your visit or ask a question about your vehicle, please call our shop. We look forward to serving you and caring for your vehicle as if it was our own.
Restore your smooth ride and control. Schedule your suspension check online or call (901) 716-8146 to drive safely in Collierville.
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FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"When you want into this automtive service center its an entirely different experience. There is not push to spend money, no feeling that they care more about your wallet then they do your business. They give good solid advice, but you stay in control. They"
- Charlie Keffeler