What to Expect With a Computer Diagnostic Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How long does a car diagnostic usually take?
A typical diagnostic visit can often be completed within a few hours, depending on what we find. Simple issues may be identified more quickly, while complex problems sometimes require additional checks. When you schedule, we let you know what to expect and keep you updated during your visit.
Will you explain the results before any repairs?
Yes, we review diagnostic findings with you before any repair decisions are made. Our team explains what the results mean in clear language and talks through options. You have the opportunity to ask questions and decide how you want to move forward.
Do I have to fix everything you find right away?
You are not required to approve every recommended repair immediately. We usually identify which items are urgent and which can be planned for later. This helps you prioritize based on safety, reliability, and your budget, instead of feeling pressured to do everything at once.
Can I wait at your location during the test?
In many cases, you can choose to stay on site while we complete the diagnostic. Our location offers a modern, inviting environment with nearby retail and dining options, making the time more comfortable and productive while we work on your vehicle.
What should I bring for my diagnostic visit?
It helps to bring your keys, registration, and any recent service records if you have them. Make notes on when the problem occurs, including specific speeds or weather conditions. Sharing these details with our team can make the diagnostic process more efficient and precise.
Schedule Your Diagnostic Today
If you are unsure what your warning light means or why your vehicle suddenly feels different, a car diagnostic check in Westfield can provide the clarity you need. At Christian Brothers Automotive Westfield, our team works to give you clear information, a comfortable experience, and practical options, all in a convenient location you already know.
We take time to listen, explain, and answer your questions, so you can make decisions that feel right for you and your vehicle. Whether you want to wait on site or combine your visit with other plans, we strive to make the process as simple as possible.
To schedule your diagnostic visit, contact us online or call (317) 653-6442.
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FAQs
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Q. "What does a vehicle test do?"
Today’s vehicles are more advanced than ever. They’re essentially computers on wheels, with complex systems controlling everything from performance and safety to comfort and efficiency. When a warning light comes on or something feels off, our testing process takes a deep dive into these systems to identify the real issue, not just a surface-level code. This thorough approach goes far beyond a quick parts-store scan and helps ensure repairs are accurate, effective, and long-lasting.
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Q. "How long does a vehicle test take?"We believe in doing things right, not rushing through them. While some tests can be completed quickly, others take more time, depending on the concern. Our priority is accuracy, so you can feel confident in the results and the next steps. We’ll always keep you informed along the way, giving you peace of mind on the road to the people and places that matter most.
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Q. "When should I get a vehicle test?"
Vehicle testing is essential anytime a warning light comes on, your vehicle feels different, or during routine maintenance visits. Regular testing helps catch small issues before they become bigger problems, keeping your car safe, reliable, and running at its best.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.