What to Expect With a Computer Diagnostic Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
What does a car diagnostic check actually test?
A diagnostic check involves connecting specialized equipment to your vehicle's onboard computer to read fault codes. It tests systems like the engine, transmission, exhaust, and brakes. Our technicians also perform a visual inspection and a road test to verify the electronic findings, ensuring we pinpoint the actual mechanical or electrical root cause of the problem.
Can I just go to a parts store for a free code read?
A parts store can give you a code, but they cannot perform a full car diagnostic O'Fallon service. A code is only a starting point; it tells us which circuit is failing, not why. Our professional car computer diagnostics in O'Fallon involve testing the actual parts and wiring to ensure we don't replace components that are still functioning correctly.
How long does a car diagnostic test take?
Most initial car diagnostics in O'Fallon can be completed within an hour or two. However, complex electrical issues or intermittent problems may require more extensive testing. We always keep you updated on our progress and provide a clear timeframe once we begin the initial diagnostic visit and see how the vehicle responds to our testing.
Will a car diagnostic fix my check engine light?
A diagnostic test identifies the problem, but it does not fix it. Once we perform the car diagnostic check in O'Fallon, we will explain the necessary repairs to turn the check engine light off permanently. Clearing the code without fixing the problem will only cause the light to return, often resulting in more damage to your engine over time.
Is it safe to drive with a warning light on?
If a warning light is steady, you should schedule a diagnostic appointment soon to prevent further damage. However, if the light is flashing, you should pull over and seek help immediately, as this indicates a severe problem that could cause a breakdown or fire. We are here to help you determine the best and safest path forward.
See what our technicians see with a digital inspection.
Schedule your diagnostic check online or call (618) 437-7132 for an honest, expert assessment.
FAQs
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Q. "What does computer diagnostics test in my vehicle?"It tests the important components of your vehicle such as brakes, engine, transmission, etc. This allows for an accurate diagnosis of your vehicle and saves time and money for both you and the technician.
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Q. "How long does it take for computer diagnostics to be completed?"Computer diagnostics only take a few minutes to diagnose any problems within your vehicle. However, the time to repair these problems will range. Your local Christian Brothers can perform a diagnosis for you and will be able to give you a time estimate to repair your vehicle.
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Q. "How often do I need a computer diagnostic?"This varies. Whenever you take your car in for scheduled maintenance or if your vehicle is having issues, we will run a diagnostic to determine any issue with your vehicle
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.