What to Expect With a Heath Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do you explain what my car needs before you start repairs?
We always review our findings with you before beginning any repair work. After our technicians inspect your vehicle and, when needed, run diagnostic tests, we explain what we found in clear, everyday language. We cover what each issue means, how it affects safety or reliability, and which items are most urgent. You receive an estimate and have the chance to ask questions, and we get your approval before we move forward. This way, you stay in control of the decision and understand exactly what you are authorizing.
What does it mean that your technicians are ASE certified?
ASE certification shows that a technician has met national standards for knowledge and skill in automotive repair. To earn this credential, technicians must pass tests and maintain their qualifications through ongoing experience and periodic retesting. When you bring your vehicle to us, you are working with professionals who have completed this independent assessment and continue to build their skills over time. This helps support more accurate diagnostics and dependable repairs. It also reflects our commitment to investing in training for the people who care for your vehicle.
Do you offer a warranty on the repairs you perform?
We back our work with an industry-leading warranty that is designed to give you added confidence when you leave our shop. The specific terms can vary by service and part; however, the goal is always to provide strong protection for the repairs we perform. When we review your estimate, we can explain how the warranty applies to the work being done on your vehicle. Knowing that your repairs are supported after your visit helps reduce the worry that can come with larger automotive decisions.
Will you help me get around while my car is in the shop?
We understand that being without a vehicle can create real challenges in your day. Our team offers complimentary shuttle service, when available, to help you get to work, home, or other nearby destinations while we work on your car. When you schedule your visit, we can discuss shuttle options and timing so you can plan ahead. The goal is to reduce the disruption that car repair can cause and make it easier to stay on top of both your schedule and your vehicle maintenance.
Can your team handle both routine maintenance and bigger repairs?
Yes, our shop is equipped to help with both routine services and more involved repairs. You can visit us for oil changes, fluid exchanges, brake service, and other scheduled maintenance, and you can also bring us vehicles that need extensive diagnostics for drivability, engine, or electrical issues. Having one team that understands your vehicle history makes it easier to track what has been done and what is coming due. Many guests appreciate being able to rely on one auto mechanic team for their ongoing automotive needs.
How long will my appointment take?
The time needed for your visit depends on the type of service your vehicle requires. Basic maintenance, such as oil changes and tire rotation, usually takes less time than complex diagnostics or major repairs. When you schedule, we can provide typical time frames for the service you need and discuss whether you plan to wait at the shop or use our shuttle. If we discover additional concerns during our inspection, we will contact you with an updated estimate and time frame before proceeding.
What should I do if a warning light comes on in my car?
If a warning light appears, the safest step is to pay attention to how the vehicle behaves and which light is on. Some lights, such as a flashing check engine light or low oil pressure warning, may indicate an issue that requires you to stop driving and seek assistance to avoid damage or safety risk. Others may allow you to drive a short distance to a safe location or to our shop. When a light appears, you can call our team, describe what you see, and we can help you decide on the best next step and arrange a time to inspect your vehicle.
Schedule Your Next Auto Service With a Team That Puts Neighbors First
Taking care of your vehicle should not feel confusing or overwhelming. When you choose Christian Brothers Automotive Rockwall, you get a team that focuses on clear communication, careful work, and a service experience designed around real life. From accurate diagnostics to thoughtful preventive maintenance, we work to keep your vehicle safe and dependable for the trips that matter most.
If you have a concern about your vehicle or it is time for scheduled care, we are ready to help. Our ASE-certified technicians, welcoming environment, and strong warranty support make it easier to choose an auto repair shop with confidence. Reach out today to plan your visit and see how neighborly automotive care can feel.
To schedule service or ask a question about your vehicle, contact us online or call (972) 779-6112.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.