What to Expect With a Charlotte County Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do you make sure I am not paying for unnecessary repairs?
We work to prevent unnecessary repairs by combining careful inspections with clear communication. Our technicians diagnose the underlying cause of a concern instead of just replacing parts without a clear reason. Once we understand what is going on, we review our findings with you in everyday language and explain which items are safety-related or time-sensitive and which can be planned for later. We only proceed with work that you have approved, and we encourage you to ask questions so you feel comfortable with every decision.
What kind of warranty do you offer on repairs?
We back eligible repairs with an industry-leading warranty that reflects the confidence we have in our workmanship and parts. While specific terms can vary by service, the goal of our warranty is to give you extra peace of mind after your visit. When we review your estimate, we can explain how the warranty applies to the work being performed so you know what is covered. If you ever have questions after you leave, our team is ready to walk through your warranty details again and address any concerns.
Can I wait at your shop while my car is serviced?
In many cases, you are welcome to wait at our shop while we complete shorter services such as oil changes or basic inspections. We offer a welcoming environment where you can sit comfortably while your car is being cared for. If it looks like your visit will take longer than you prefer to wait, we can talk through options, including using our complimentary shuttle when available. Our aim is to help you choose the option that best fits your schedule.
Do I need an appointment, or can I just bring my car in?
We encourage appointments because they help us plan enough time for your visit and reduce wait times, especially for more involved diagnostics or repairs. That said, we understand that some issues come up unexpectedly, and we do our best to accommodate drivers who contact us with urgent concerns. When you call, we will let you know the best way to get your vehicle in, whether that is scheduling a specific time or arranging for a tow. In every case, we work to get your car evaluated as promptly as our schedule allows.
How will you keep me updated during my repair?
We keep you updated by contacting you after our initial inspection, before starting any work, and again if anything important changes during the repair. When we call, we explain what we found in clear terms, discuss your options, and answer your questions so there are no surprises. For longer repairs, our team can provide status updates so you know how things are progressing and when to expect your vehicle to be ready. We believe that steady communication is a key part of trustworthy automotive service.
What if the same issue comes back after a repair?
If you experience a concern that seems related to a recent repair, we want to hear from you right away. Our warranty is designed to give you confidence in the work we perform, and we take any follow-up concerns seriously. When you contact us, we will review your previous visit, inspect the vehicle again as needed, and discuss the best way to address what you are experiencing. Our goal is to stand behind our work and continue treating you like a valued neighbor, not a one-time transaction.
Can your team help me understand which maintenance my car really needs?
Yes, we can walk you through which maintenance items are most important for your vehicle and how they relate to your driving. Our technicians consider your vehicle’s age, mileage, and condition, then review recommendations in a way that is easy to understand. We explain which services help protect key systems such as the engine, brakes, and cooling system, and which can be scheduled for later. Together, we can prioritize maintenance so that it supports your safety and fits your budget.
Schedule Your Auto Service Today
When you need automotive repair in this county, you deserve a team that puts honesty, clarity, and care at the center of every visit. At Christian Brothers Automotive Port Charlotte, our ASE-certified technicians, strong warranty coverage, and neighborly approach all work together to make car care less stressful. Whether you are dealing with a sudden issue or planning routine maintenance, we are ready to help you understand your options and keep your vehicle ready for the road.
If you are unsure about what your car needs, or you are simply ready to schedule, we invite you to reach out. We will listen, answer your questions, and guide you through each step, from check-in to pickup. Let us be your long-term automotive partner here in Charlotte County, so you can drive with confidence.
Keep your day moving smoothly by booking your service online or reaching out to (941) 239-4506 to arrange your complimentary ride.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.