From Scheduling to Approval: Our Fleet Service Process
Clear scheduling, documented findings, and express approval give fleet managers visibility into every service decision.
Schedule the Vehicle
Book an appointment online or call us with the vehicle information and a description of the issue. Those details help us provide accurate guidance before the vehicle arrives.
Inspect & Diagnose
Our technicians inspect and diagnose the vehicle using manufacturer-equivalent equipment. We then send the Digital Vehicle Inspection report with photos, videos, findings, and recommendations.
Review & Approve
A service advisor can walk you through the findings and full estimate, or you can approve recommended work directly through the inspection report. We don’t perform or schedule the work until we have your express permission.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Mobile Service at Your Fleet Yard or Corporate Campus
On Location brings technicians, tools, and parts directly to fleet yards and corporate campuses. This mobile repair option is available in Peoria, Surprise, Sun City, Sun City West, El Mirage, Waddell, and Glendale.
On Location technicians work on all makes and models. Available work includes brakes, oil changes, heating and cooling, tires, electric vehicle services, diagnostics, and more. If a vehicle can’t be repaired on-site, it can be transported to our shop and returned after service.
Proactive Maintenance for Every Vehicle
Our Fleet Services focus on ongoing care rather than one-off repairs. We create customized multi-vehicle service plans around preventive maintenance intervals, including oil changes and tire rotations, and notify you when maintenance checks are approaching.
Maintenance Plans Built Around Peoria Driving
Arizona summer heat can place added demand on cooling and air-conditioning systems. Daily routes along Grand Avenue and Loop 101 may also involve stop-and-go driving that accelerates wear on brakes and suspension components. We account for each vehicle’s use and operating conditions when developing its service plan.
We complete approved maintenance and repairs efficiently to minimize downtime. Scheduled care also allows fleet managers to address documented recommendations before they disrupt daily routes.
Extended Warranty Coordination & Repair Approval
We work with major extended warranty providers to complete covered repairs for fleet customers. Coverage and authorization depend on the applicable provider and warranty terms.
No repair or service is completed without your express permission. You can review the full estimate, inspection photos, videos, and recommendations before authorizing work.
Plan Your Fleet’s Next Service
Whether you need proactive maintenance, diagnostics, or an approved repair, we can coordinate service around your vehicles and operating schedule. Tell us what your fleet needs, and we can arrange shop appointments or determine whether On Location is appropriate for the requested work.
Call (623) 300-2612 to schedule fleet service with our Peoria team.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I took my chevrolet volt here to peoria because it's the only shop i know to work on evs and hybrids. they helped me on getting my car back on the road. my bcem died and they were able to source a replacement ang back to running again in 5 days. Test drove"
- David