What to Expect With a Computer Diagnostic Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How much does a car diagnostic test usually cost?
We provide upfront pricing for each diagnostic before we begin. Cost can vary based on the type of issue and how much testing is required. Our team explains the expected charges clearly, gets your approval, and reviews any findings with you before discussing repair options.
How long will my car diagnostic appointment take?
Many diagnostics can be completed within the same business day, although complex issues may take longer. When you drop off your vehicle, we share a time estimate based on your symptoms and our schedule. We also keep you updated, and our shuttle service can help you stay on track.
Do I have to do repairs right after the diagnostic?
No, you are not required to approve repairs immediately. After the diagnostic, we explain what we found and discuss the recommended next steps. You can choose to move forward, plan for a later date, or seek more information. Our goal is to support your decision, not pressure you.
How will you explain the diagnostic results to me?
We review the results in everyday language and connect them to the symptoms you noticed. Our technicians go over what is urgent, what can wait, and why. You can ask questions at any point, and we will take the time to make sure you understand your options.
Can you help if my check engine light keeps coming back?
Yes, recurring warning lights are a common reason drivers visit us. We look beyond the basic code to understand why the issue returns. Our ASE-certified technicians combine data, inspection, and testing to find deeper causes, then discuss repair options that are backed by our warranty.
Schedule Your Diagnostic & Drive With Confidence
If your vehicle is trying to tell you something, you do not have to guess what it means. A careful car diagnostic test at our New Braunfels shop can give you the clarity you need to protect both your safety and your budget.
When you bring your car to Christian Brothers Automotive New Braunfels, you will find ASE-certified technicians, manufacturer-quality diagnostic equipment, and a team that takes the time to explain every recommendation. With convenient shuttle service, a comfortable environment, and an industry-leading warranty on approved repairs, we work to make the entire experience as stress-free as possible.
Your Local Christian Brothers Amenities
FAQs
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Q. "What does a vehicle test do?"
Today’s vehicles are more advanced than ever. They’re essentially computers on wheels, with complex systems controlling everything from performance and safety to comfort and efficiency. When a warning light comes on or something feels off, our testing process takes a deep dive into these systems to identify the real issue, not just a surface-level code. This thorough approach goes far beyond a quick parts-store scan and helps ensure repairs are accurate, effective, and long-lasting.
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Q. "How long does a vehicle test take?"We believe in doing things right, not rushing through them. While some tests can be completed quickly, others take more time, depending on the concern. Our priority is accuracy, so you can feel confident in the results and the next steps. We’ll always keep you informed along the way, giving you peace of mind on the road to the people and places that matter most.
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Q. "When should I get a vehicle test?"
Vehicle testing is essential anytime a warning light comes on, your vehicle feels different, or during routine maintenance visits. Regular testing helps catch small issues before they become bigger problems, keeping your car safe, reliable, and running at its best.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"Have used CBA many times and always a successful outcome, no matter the issue."
- Gene S.