1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Why New Braunfels Drivers Choose Christian Brothers Automotive New Braunfels
Every alternator and starter repair we complete is backed by the Nice difference.® 3-year/36,000-mile warranty, honored at any Christian Brothers Automotive location nationwide. That coverage reflects genuine confidence in the quality of the work and the parts we use.
Digital Vehicle Inspection Transparency
Before we touch your vehicle, we perform a complimentary Digital Vehicle Inspection (DVI). Our technicians photograph and video the findings and send that report directly to your phone. You can review the recommendations and approve or decline work from wherever you are: no pressure, no guesswork. A service advisor is available to walk you through the report and answer questions in plain language.
Complimentary Shuttle Service
We offer complimentary shuttle service so you’re not stuck waiting at the shop. Drop off your vehicle, go about your day, and we can keep you updated every step of the way.
J.D. Power Recognition
Christian Brothers Automotive New Braunfels is ranked #1 in Customer Satisfaction Among Aftermarket Full-Service Maintenance and Repair Providers in the J.D. Power 2025 Aftermarket Service Index (ASI) Study. This is the sixth consecutive time the brand has received this recognition.
Warning Signs You Shouldn’t Ignore
Both components can show symptoms before they fail completely. Catching them early can be the difference between a planned repair and a vehicle that won’t start when you need it most.
Signs your starter may be failing:
- Clicking or grinding noise when turning the key
- Lights and accessories work, but the engine won’t turn over
- Needing multiple attempts before the engine catches
- Smoke or a burning smell from under the hood
Signs your alternator may be failing:
- Dimming or flickering headlights while driving
- Battery warning light on the dashboard
- Electrical accessories behaving erratically
- Engine starts but dies shortly after despite a charged battery
Because battery, starter, and alternator symptoms overlap significantly, professional diagnosis is the reliable way to identify which component is actually at fault. Replacing the wrong part doesn’t fix the problem and can cost more in the long run.
Schedule Alternator & Starter Service in New Braunfels
If your vehicle is showing any of these symptoms, don’t put it off. All work is covered by the Nice difference.® 3-year/36,000-mile warranty, and our complimentary shuttle service means you won’t need to rearrange your day around a repair.
Schedule online or call (830) 229-1553 to book your alternator and starter diagnostic today.
Our Alternator & Starter Service Process
We follow a consistent five-step process designed to keep you informed and in control at every stage.
Schedule Your Appointment
Book online or call us directly. Let us know what symptoms you’re experiencing, and we can set a time that works for your schedule.
Diagnostics & Inspections
Our ASE-certified technicians inspect the charging and starting systems thoroughly, examining the components connected to the fault so we find the true cause, not just the most visible one.
Digital Vehicle Inspection Report & Estimate
You receive a DVI report with photos and videos of our findings sent directly to your phone, along with a clear estimate. No surprises.
Review & Approval
A service advisor walks you through the findings. Approve or decline any recommended work directly in the DVI or over the phone. The choice is yours.
Work Performed or Scheduled
Most alternator and starter repairs can be completed during the same visit, depending on parts and your availability. We can confirm the timeline before we begin.
What a Complete Inspection Covers
Replacing a component without checking the surrounding system is one of the most common reasons a repair doesn’t hold. Our charging system inspection covers the battery, alternator output, voltage regulator, and serpentine belt condition. For starter concerns, we examine the starter motor, electrical connections, ground connections, and related fuses and relays. Checking these components before replacement confirms the root cause and can reduce the chance of a repeat failure driven by something the replaced part alone wouldn’t have addressed.
Your Local Christian Brothers Amenities
FAQs
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Q. "Why is the alternator important?"The alternator helps the battery maintain power. As the car is driving, it’s gaining power from the engine. During this time, the alternator is charging the battery. When the car stops running, the charge from the alternator allows the battery to continue providing power to the car.
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Q. "What does the alternator do?"As an alternate source of power, the alternator helps many features in the car run. It helps your air conditioning maintain proper airflow, powers the radio, and turns on the headlights, among other things. It can also add power to the engine.
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Q. "Where is the alternator located?"You’ll typically find the alternator near the front of the engine, bolted in with two brackets. One is adjustable (to allow for drive belt-tightening) while the other is fixed.
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Q. "What are some signs that my starter is going bad?"Some common symptoms that your starter is going bad or is dead include: clicking or other odd noises, lights working in your car but the engine won't turn, taking more than one attempt to start, or smoke coming from the hood.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"Have used CBA many times and always a successful outcome, no matter the issue."
- Gene S.