What to Expect With a Avondale Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do you make sure I am not overpaying?
We review our inspection findings with you, explain what we recommend, and provide an estimate before work starts. You choose what to approve. We focus on safety and reliability, and we are glad to show you worn parts or test results so you can see why a service is suggested.
Will you explain my car’s problems in plain language?
Yes, clear communication is a priority for us. Our team avoids unnecessary jargon and takes time to describe what we found, what it means for your vehicle, and what your options are. You are always welcome to ask questions until you feel comfortable with the plan.
How long do most repairs usually take?
Timing depends on the type of service, parts availability, and how many vehicles are ahead of you. Routine maintenance can often be completed the same day. For larger repairs, we discuss expected timing up front and provide updates so you know what to expect.
What kind of warranty do you offer on repairs?
We offer a strong warranty that reflects our confidence in the quality of our work. Specific coverage can vary by service and part, and our team is happy to review details with you before you approve any repair, so you understand how you are protected.
Can your team handle my make and model?
Our ASE-certified technicians service many popular makes and models, including domestic and import vehicles. With our diagnostic equipment and training, we can typically evaluate and repair a wide range of cars and light trucks. When you call, we can confirm our ability to work on your specific vehicle.
Put your vehicle in expert hands. Book your diagnostic inspection online or dial (623) 343-1759 for ASE-certified precision and care.
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FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"Thank you to Christian Brothers for top notch PROFESSIONAL Service. They cared and I APPRECIATE their efforts."
- Don Powers