What to Expect With a Apple Valley Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do you explain what my car needs?
We walk you through our findings in clear, everyday language and review a written estimate before work begins. Our technicians describe what we saw, why a service is recommended, and whether it is urgent or can wait. You can ask questions at any point, and nothing moves forward without your approval.
Can I wait at your shop during service?
Yes, you are welcome to wait in our comfortable lobby while we work on your vehicle. Many guests choose this option for shorter visits, like oil changes. For longer services, we can discuss timing at check-in, and our complimentary shuttle may be available if you need to be elsewhere.
What kind of warranty do you offer?
We offer an industry-leading warranty on qualifying parts and labor, which provides added peace of mind after you leave our shop. The specific coverage can vary by service, so our team explains how the warranty applies to your visit. We are always available to answer questions about coverage details.
Do your technicians work on my vehicle type?
Our ASE-certified technicians work on a wide range of domestic and foreign vehicles, including many cars, SUVs, and light trucks. When you schedule, we can confirm details about your make and model. Using manufacturer-quality equipment helps us diagnose and service different vehicle types accurately.
How long will my repair usually take?
Timing depends on the type of service, parts availability, and the condition of your vehicle. Simple maintenance visits are often completed the same day, while more complex repairs can take longer. We discuss expected timing at check-in and keep you updated if anything changes during the visit.
Schedule Your Service Today
Taking care of your vehicle does not have to be confusing or overwhelming. At Christian Brothers Automotive Lakeville, we combine careful diagnostics, clear communication, and neighborly service to provide automotive service Apple Valley drivers can feel good about. Whether you need routine maintenance or are facing an unexpected issue, we are ready to help.
If you are unsure what your car needs, you can still reach out. Our team will listen to your concerns, explain your options, and help you plan a visit that fits your schedule. We strive to make every interaction respectful, honest, and focused on your safety and convenience.
Call (952) 260-7646 or contact us online to schedule your service or ask a question about your vehicle.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.