What to Expect With a Louisville Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do you ensure I’m not paying for unnecessary repairs?
We make sure you fully understand any repair we recommend before anything is approved. Our process is to explain all diagnostics and options with full transparency, provide a clear estimate, and ensure you have the final say before work begins. We answer your questions without jargon or upselling. This keeps you in control and ensures trust every step of the way in Louisville.
Are your technicians certified to work on my vehicle?
Yes, all our mechanics are ASE-certified, demonstrating a high level of technical knowledge and skill. This means we are qualified to provide service on nearly any make or model. To stay current, our technicians also receive regular training and use up-to-date equipment. This ensures capable, consistent care for Louisville drivers.
What makes your repair process more convenient in Louisville?
We know your schedule matters. Our complimentary shuttle service within Louisville, comfortable waiting area with Wi-Fi, and direct accessibility to owner/operators make the process as easy as possible. If you have questions, there is always someone available to help. This focus on convenience means car repairs fit your life, not the other way around.
Do you offer a warranty on your repairs?
Yes, we offer a leading warranty on parts and labor for repairs completed by our team. The exact coverage depends on the type of work done and the part used. Details are always explained when you visit our Louisville location, so you'll know exactly what is covered. Our warranty reflects the quality and care behind each job.
How soon can you get my car back on the road?
Completion time depends on the type of work and the availability of parts. Routine maintenance or simple repairs are often finished the same day. Larger jobs or less common parts could take more time, but we always keep you informed, so there are no surprises. Our team works efficiently while maintaining the highest quality for every Louisville customer.
Can you handle both routine maintenance and complex repairs?
Yes, our auto repair shop provides a full range of services, from oil changes and brake checks to engine diagnostics and major repairs. No job is too big or too small for our certified team. As a result, Louisville drivers can make us their single solution for everything car-related.
Ready for a Better Auto Repair Experience?
When you’re ready for clear, dependable care for your vehicle, our team is here to help. Reach out today to schedule service, ask a question, or stop by our Louisville location to see what makes us different. With certified technicians, on-site ownership, and transparent communication at every stage, we work to make your auto repair experience as simple and positive as possible.
Your safety and satisfaction matter to us. Get the honest answers you deserve by scheduling an inspection online or reaching out at (303) 622-3466.
Your Local Christian Brothers Amenities
FAQs
-
Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
-
Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
-
Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
-
Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
-
Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
-
Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
-
"Just a quick thank you to CHRISTIAN brothers and the entire staff. my service there was done swiftly and completely. the report was amazing and very detailed. hanging out in there waiting area was very comfortable. they are a wonderful business and I will "
- Sonja Motley