What to Expect With Engine Services
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Frequently driving your car with little fuel can harm your engine over time because the gasoline at the bottom of your tank is usually the dirtiest. When this part is used for fuel, you run a higher risk of dirt reaching your fuel line and engine.
Frequently Asked Questions
How do I know I really need a timing belt replacement?
The best way to confirm timing belt needs is a combination of mileage, age, and inspection. Our technicians review your maintenance history and manufacturer recommendations, then examine accessible components. We explain our findings so you understand why timing belt replacement is or is not being recommended.
Can I keep driving if my engine is knocking or overheating?
Continuing to drive with knocking or overheating can quickly cause severe damage. We usually suggest parking the vehicle as soon as it is safe and contacting our team. We can then inspect the engine and advise you on the safest and most cost-effective next step.
How long will engine repair or replacement usually take?
Timing depends on the type of repair, parts availability, and current shop volume. Many engine repairs are completed within a day or two. Engine replacement and major internal work typically take longer. We provide an estimated timeframe up front and keep you updated throughout the process.
What kind of warranty do you offer on engine work?
We offer an industry-leading warranty on qualifying engine repairs and replacements. Specific coverage details can vary by service and parts used. Our team reviews warranty terms with you before work begins, so you understand how your engine repair is protected after you leave our shop.
Will your team explain my options in plain language?
Yes. Clear communication is a core part of how we serve guests. We describe engine issues in everyday terms, review photos when helpful, and outline repair or maintenance options. Our technicians and front office staff welcome your questions and want you to feel comfortable with every decision.
If you are concerned about engine performance, warning lights, or timing belt replacement in Knoxville, drivers can count on our team for straightforward guidance. We are here to help you protect your vehicle and get back to daily life with confidence.
To schedule an appointment or talk with our team, contact us online or call (865) 383-8974.
FAQs
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Q. "Why is my engine misfiring?"An issue with your ignition system, fuel system, or another mechanical error can cause your engine to misfire. If your engine is misfiring, it is best to have your vehicle looked at immediately. Click here to learn more about engine misfires and their causes.
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Q. "Why is my engine overheating?"The 3 most common reasons your engine is overheating are you have a cooling system leak, a malfunctioning radiator, or a loose/broken belt.
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Q. "What to do if your check engine light turns on?"We recommend heading to your local auto shop as soon as you are able. This is typically a sign that there is an abnormality within your engine.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.