What to Expect With a Cooling System Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How can I tell if my radiator needs repair or replacement?
If you see coolant leaking under your car, your engine is running hot, or your dashboard displays warnings, it may be time for radiator repair or radiator replacement. Knoxville’s heat can make problems show up sooner, especially in heavy traffic. Our technicians will inspect your cooling system thoroughly, explain what they find, and walk you through your options. You will always get honest recommendations and a detailed explanation before you decide what to do.
Will I have to leave my car all day for radiator service?
Most radiator repairs and routine radiator service can be completed within the same day, depending on your car and parts availability. If radiator replacement is needed, we will outline your expected timeline as soon as we diagnose the issue. We prioritize efficient turnaround, and our complimentary shuttle service around Knoxville helps you go about your day. Scheduling ahead and sharing your needs makes timely, convenient service even easier.
Do you use original or manufacturer-quality parts for radiator repairs?
Yes. All radiator repairs and replacements at our shop use manufacturer-quality parts, meaning they meet or exceed your vehicle’s original equipment standards. Using these parts helps ensure durability and engine protection. We believe quality and safety go hand-in-hand for drivers, and that is why we make this standard practice.
How does your warranty work for radiator work?
Our industry-leading warranty gives you coverage on both parts and labor for radiator service. We review the warranty with you before starting work, so you know exactly what is covered. This provides ongoing peace of mind for repairs performed at our Knoxville location. If issues arise after your service, we encourage you to contact us so our team can review your concern and address it according to the warranty terms.
Can you help if my car overheats on a summer day?
Yes, we regularly help drivers whose engines overheat during Knoxville’s hottest days. If your car overheats, pull over safely and allow it to cool before calling us. Our team knows how challenging local conditions can be, and we prioritize urgent radiator repairs whenever possible. We are here to offer immediate advice and fast scheduling to address your needs.
Are your technicians certified?
Every radiator service is completed by an ASE-certified technician. This credential means our team has demonstrated professional knowledge through ongoing training and national certification. You can trust that your vehicle is in qualified hands for radiator repair, radiator replacement, or any cooling system work.
Will I get an explanation before any work is done?
Yes. Our process is built on transparency and customer understanding. Before any radiator service or radiator repair, our team discusses findings with you, reviews the available options, and gives you a written estimate. You are always in control of the next step, with no pressure or surprises.
FAQs
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Q. "What happens if there is not enough coolant in my vehicle?"If you do not refill your coolant, this can harm your vehicle and lead to costly repairs. It can lead to issues such as engine damage, warning lights showing on your dashboard, and could even cut off your engine altogether. Click here to learn more about what happens to your vehicle when there is not enough coolant.
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Q. "Does the cooling system affect my vehicle's A/C?"No, your vehicle's cooling system is an essential function that focuses on regulating the temperature of your engine. If your A/C is not properly working, this is not an issue with your car's cooling system and we recommend reaching out to your local Christian Brothers to have it properly diagnosed.
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Q. "What is wrong with my vehicle's cooling system?"We typically see four common cooling system issues: water pump failure, leaky radiator hoses, radiator leaks, and thermostat failure.
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Q. "Why is my cooling system so important?"The cooling system helps regulate your engine's temperature, which is why regular maintenance is important to protect your vehicle's engine.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.