1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
What to Expect During Your BMW Service Visit
Your appointment starts with the information needed to guide the assessment: your vehicle’s model and mileage, service history, and current symptoms. We then complete the appropriate inspection or diagnostic testing.
We use Digital Vehicle Inspection photos to show you what we found and explain our recommendations. You’ll have an opportunity to ask questions before approving any work.
Most approved services are completed immediately or scheduled according to parts and customer availability. We’ll also identify maintenance or repairs that can be planned for a later visit.
Choosing the Right BMW Service Appointment
Routine Maintenance: Schedule maintenance when your vehicle is approaching a manufacturer-recommended service interval or an inspection reveals developing wear. The appropriate schedule depends on the model, engine, mileage, driving conditions, and service history.
Diagnostic Service: Request diagnostics when a warning light, unusual noise, vibration, fluid leak, performance change, or handling concern needs a cause identified.
Repair Appointment: Repairs should be prioritized based on safety, drivability, the risk of additional damage, and whether the vehicle can be driven safely before service.
BMW Service for Hixson & Chattanooga-Area Drivers
At Christian Brothers Automotive Hixson, we serve local owners and drivers throughout the Chattanooga area from our Hixson location. When requesting an appointment, share the model, mileage, warning lights, recent work, available maintenance records, and any changes in performance or handling. If your vehicle needs to remain at the shop, ask about our complimentary shuttle service.
Photo-Supported Findings & Approval Before Repairs
We provide inspection photos, plain-language explanations, and practical recommendations before work begins. This process gives you the information to decide what needs prompt attention and what can be planned for a later visit.
Planning BMW Maintenance & Repair
Service intervals aren’t identical across every model. Check the recommendations for your vehicle and share available maintenance records so we can consider its current condition and service history together.
Before authorizing work, ask:
- What caused the symptom or warning light?
- Which inspection findings support the recommendation?
- Which work requires prompt attention?
- What maintenance can be planned for a later visit?
Overheating, significant brake changes, fluid leaks, loss of power, or major steering and handling changes may require prompt evaluation. If you’re unsure whether your vehicle can be driven safely, discuss the symptoms with our team before heading to the shop.
Schedule BMW Service in Hixson
Our ASE-certified technicians provide maintenance, diagnostic testing, and repairs with photo-supported findings and clear explanations. Tell us about your vehicle’s symptoms or upcoming service interval so we can identify the appropriate next step.
Call (423) 403-3678 to schedule your BMW service appointment with our Hixson team.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"Exemplary Customer Service care. Very professional, provided same day service for a battery replacement. A business with integrity and honesty. Thank you! Judith Ferris-Stringfield"
- Judith Ferris-Stringfield