What to Expect With a Mercedes Service A and B Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Signs You Need The Service
Your vehicle is engineered to communicate when it requires attention, often before a breakdown occurs. Recognizing these early warning signs helps you schedule Mercedes repair in Grayson promptly, preventing minor issues from escalating into expensive mechanical failures.
- Dashboard indicators, such as the check engine light or specific maintenance reminders, stay illuminated while driving.
- You notice distinct changes in handling, such as pulling to one side or unusual vibrations on the highway.
- Braking performance feels different, including squeaking noises, grinding sounds, or increased stopping distances during sudden stops.
- The vehicle struggles to start, or you experience electrical glitches affecting comfort features like air conditioning.
Frequently Asked QUESTIONS
How Often Do I Need to Service My Mercedes?
It's essential to keep your Mercedes-Benz in top condition by following a regular maintenance schedule. Mercedes-Benz Service A is recommended after 1 year or 10,000 miles, and Service B follows after 2 years or 20,000 miles.
These alternating service intervals help ensure that all parts and systems of your vehicle are well-maintained, providing reliability and performance throughout its lifespan.
What is the difference between Service A and Service B?
Mercedes Service A is a routine check-up every 10,000 miles, including oil and filter changes. Mercedes Service B is more comprehensive, occurring every 20,000 miles, adding a brake fluid flush and cabin air filter replacement. Both are vital for adhering to the Mercedes-Benz A or B service schedule.
Do you use the same equipment as the dealership?
Yes, we utilize the Star Diagnosis System, which is the same factory-level equipment used by dealerships. This allows us to provide accurate diagnostics and high-quality Mercedes repair in Grayson, ensuring your vehicle is serviced according to precise manufacturer specifications.
Can you handle repairs for older Mercedes models?
Absolutely. Our skilled technicians are experienced with a wide range of models, from classic to current. Whether you have an older E-Class or a new SUV, we understand the specific Mercedes repair needs of various generations and can keep them running reliably on Grayson roads.
Will servicing my car with you void my warranty?
No, it will not. Under federal law, you can choose any qualified auto shop for your Mercedes-Benz maintenance. We follow all factory-recommended procedures and use high-quality parts, ensuring your warranty remains intact while you enjoy our personalized local service.
Do you offer shuttle services for local customers?
Yes, we want to make your experience convenient. If you need to return home or get to work in Lawrenceville or Loganville while we perform your Mercedes-Benz service, our shuttle service can help. We aim to minimize disruption to your day while caring for your car.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.