1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Frequently Asked Questions
Is It Safe to Drive If My Engine Is Overheating?
No. Pull over safely, turn off the engine, and let it cool. Don’t open a hot radiator cap because pressurized coolant can cause burns. We can help you assess the symptoms and determine how to get your vehicle to our shop safely.
Do I Really Need a Full Radiator Replacement?
Not every cooling problem requires a new radiator. We inspect the entire system to identify what’s failing. If a hose, clamp, thermostat, water pump, or cooling fan is contributing to the problem, we explain the findings and recommendations before you approve any work.
How Long Does Radiator Repair or Replacement Take?
Timing depends on the vehicle, the diagnosed problem, parts availability, and the required repair. After evaluating the system, we can provide a more accurate estimate. Our complimentary shuttle service can help you plan around your visit.
How Will Your Team Explain What My Car Needs?
We present our findings in everyday language and review the available service options with you. You’ll have an opportunity to ask questions before deciding whether to approve the recommended work.
What Warranty Applies to Radiator Work?
Qualifying radiator and cooling system repairs may be covered by the Nice difference.® warranty. Coverage depends on the specific repair and applicable warranty terms. We’ll explain the coverage that applies to your approved service.
Your Local Christian Brothers Amenities
FAQs
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Q. "What happens if there is not enough coolant in my vehicle?"If you do not refill your coolant, this can harm your vehicle and lead to costly repairs. It can lead to issues such as engine damage, warning lights showing on your dashboard, and could even cut off your engine altogether. Click here to learn more about what happens to your vehicle when there is not enough coolant.
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Q. "Does the cooling system affect my vehicle's A/C?"No, your vehicle's cooling system is an essential function that focuses on regulating the temperature of your engine. If your A/C is not properly working, this is not an issue with your car's cooling system and we recommend reaching out to your local Christian Brothers to have it properly diagnosed.
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Q. "What is wrong with my vehicle's cooling system?"We typically see four common cooling system issues: water pump failure, leaky radiator hoses, radiator leaks, and thermostat failure.
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Q. "Why is my cooling system so important?"The cooling system helps regulate your engine's temperature, which is why regular maintenance is important to protect your vehicle's engine.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I became a customer a few months ago shortly after purchasing my Van. It is great to have found an auto service that i can trust. Parts that i thought needed to be replaced were still good. Thank you for the convenient shuttle service too"
- JK