What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do I know if I need new shocks or struts?
You may need new components if your vehicle feels bouncy, nose-dives when braking, or sways around turns. Uneven tire wear and clunking over bumps are also common signs. Our technicians can inspect your suspension and explain whether shocks or struts installation is the right next step.
Is it safe to keep driving with suspension problems?
It depends on the issue. Some problems mainly affect comfort, while others can impact braking distance and control. If you suspect a suspension concern, we recommend an inspection as soon as practical. After we check your vehicle, we explain how urgent the repairs are and help you decide what to do next.
How long will suspension repairs usually take?
Many suspension repairs, including common shocks service, can often be completed within the day, although timing depends on parts availability and the extent of work needed. We provide time estimates up front, keep you updated during the visit, and can often offer shuttle transportation so you can stay on schedule.
What kind of warranty do you offer on shocks and struts?
We back shocks and struts service with strong warranty coverage that reflects our confidence in the parts we use and the work our technicians perform. Our team reviews warranty details with you before repairs begin so you know exactly what coverage applies to your vehicle.
Will you explain my options before starting any work?
Yes, our goal is to be transparent and thorough before any repair begins. After inspecting your suspension, we review what we found, outline different options when possible, and provide clear pricing. We only move forward with repairs after you understand the recommendations and approve the work.
Schedule your professional service online or call (636) 341-4758 to speak with our local experts!
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FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"The staff is always incredibly helpful & kind. I am always able to get an appointment quickly & have a quick pick-up as well. I love that they call to explain the quote estimate in more detail, & call to explain any changes to the quote & c"
- Emily