What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Common Indicators of Suspension Problems
Your car's suspension system is a complex network of components—including shocks, struts, and springs—designed to absorb bumps and maintain stability. It works to keep the tires in firm contact with the road, which is critical for steering and braking. A healthy suspension system ensures a smooth, controlled ride, preventing the vehicle from bouncing excessively or leaning too much on turns.
Ignoring suspension issues can lead to several problems:
- Uneven or Premature Tire Wear: When the suspension is failing, it can cause tires to wear out quickly and unevenly, forcing you to replace them sooner than you should.
- Steering and Alignment Issues: A worn suspension can affect your car's alignment, causing it to pull to one side or making the steering feel loose.
- Rough Ride and Noise: You might notice a rough, bouncy ride or hear clunking and rattling sounds, especially when you drive over bumps or potholes.
- Braking Problems: A failing suspension can impact your vehicle's ability to stop quickly and safely, increasing your braking distance.
A properly functioning suspension system is not only crucial for safety but also for your wallet. It contributes to better fuel efficiency and helps prevent costly damage to other vehicle parts, saving you money in the long run.
Our Approach to Automotive Care in Surprise
At Christian Brothers Automotive Surprise, we're dedicated to providing comprehensive care for your vehicle's suspension and steering systems. When you bring your car to us, our expert technicians will perform a thorough inspection to accurately pinpoint the issue. We'll then provide a detailed explanation of our findings and recommend the necessary repairs. We'll never pressure you into unnecessary services.
Our services include:
- Shock and Strut Replacement: Worn-out shocks and struts can lead to a bumpy, uncomfortable ride. We'll replace them to restore your car's smooth handling.
- Steering and Suspension Component Repair: We can fix or replace a variety of components, including ball joints, tie rods, and control arms, to ensure your car steers and handles correctly.
- Wheel Alignment: After any suspension work, we'll perform a professional wheel alignment to ensure your tires are correctly positioned, preventing future wear and tear.
We stand behind our work with a robust 3-Year/36,000-Mile Warranty, giving you the confidence that your repairs are built to last. Our commitment to quality service means you can trust us with one of your most valuable possessions—your car. Come visit us in Surprise and experience the Nice Difference® in auto care.
Ensure a safe and smooth ride in Surprise. Get your suspension checked by our experts. Book a service online or call (623) 624-2889.
Your Local Christian Brothers Amenities
FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"From the very beginning, the team at Christian Brothers, has been very welcoming, friendly and willing to help. They are incomparable to other automotive competitors, due to their integrity and diligence with their customers. They’re always willing t"
- Amanda and Tracey