Our Suspension Service & Approval Process
We keep the process transparent from the initial inspection through any customer-approved work. Every visit includes a free Courtesy Inspection covering major systems, including the suspension, tires, brakes, lights, and battery.
Here’s what to expect:
- Courtesy Inspection: We review the vehicle’s major systems as part of the visit.
- Photo Documentation: Our free Digital Vehicle Inspection sends you photos of your vehicle during service.
- Plain-Language Explanation: We explain the vehicle’s needs and available repair options without relying on technical jargon.
- Customer Approval: No repair begins without your explicit approval.
- Approved Work: Our ASE-certified technicians perform the repairs you authorize.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
How Suspension Condition Affects Your Vehicle
The suspension system helps keep the tires in contact with the road. Worn components can affect handling and ride control, causing excessive movement after bumps or changes in how the vehicle responds while turning.
Suspension wear can also contribute to uneven tire wear. Because pulling, noise, and tire wear may have more than one cause, an inspection should evaluate the suspension, steering, tires, and related systems.
ASE-Certified Technicians & Manufacturer-Quality Equipment
Our ASE-certified technicians perform service and repairs using the same manufacturer-quality tools dealerships use. That capability supports careful work on drivetrain and suspension systems across the wide range of cars and trucks we service.
Jason and Jenifer Jester are the owner-operators of this locally owned and operated location, and they’re on-site. Their presence provides personal accountability throughout your service.
Louisville Roads & Pothole Damage
Louisville Metro Public Works has described an ongoing freeze-thaw pothole cycle on city roads. The city has also conducted a Pothole Blitz and filled thousands of potholes, reflecting the recurring hazards local drivers encounter.
Pothole impacts can damage tires, wheels, and suspension components. Not every suspension concern comes from a pothole, but new pulling, clunking, vibration, or tire damage after a hard impact warrants an inspection.
Warranty Coverage, Financing & Discounts
All work performed is covered by the Nice Difference® Warranty for 3 years or 36,000 miles, whichever occurs last.
Additional options available to customers include:
- Special financing options
- A 10% discount of up to $100 for first responders, veterans, and teachers
Schedule Your Louisville Suspension Inspection
An inspection gives you photo documentation and a plain-language explanation before you decide how to proceed. Our contact form also gives you a convenient way to share your vehicle concerns before your visit.
Convenience options include:
- Free shuttle service while we service your vehicle
- A waiting lounge with complimentary refreshments and free Wi-Fi
- After-hours key drop-off
Schedule your suspension inspection by calling (502) 431-1656 or using our contact form.
Suspension Repair & Wheel Alignment
Wheel alignment sets the angles of the wheels relative to the vehicle and road. Because worn or damaged suspension components can affect those angles, an evaluation may need to cover both suspension condition and wheel alignment.
We list alignment with our Brakes, Suspension & Steering services. Alignment isn’t automatically included with every suspension repair, so we explain the vehicle’s needs and obtain your approval before performing any recommended work.
Your Local Christian Brothers Amenities
FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.