What to Expect With a Computer Diagnostic Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How long does a car diagnostic usually take?
A typical diagnostic appointment often takes between one and a few hours, depending on how complex the issue is. Some concerns are straightforward, while others require more detailed testing or a test drive. When you schedule, we can give you a time estimate based on your symptoms.
Will you explain the diagnostic results in plain language?
Yes, we always go over your diagnostic results in everyday terms. Our technicians explain what we found, why it matters, and what your options are. You are encouraged to ask questions so you feel comfortable with any decisions about next steps.
Do I have to approve repairs right after the diagnostic?
No, you are not required to approve repairs immediately. We present our findings and recommendations, and then you decide how and when to move forward. Many guests appreciate having a written estimate so they can review it, plan their budget, and schedule work when it fits.
Are your technicians qualified to diagnose newer vehicles?
Our technicians are ASE-certified, and we use manufacturer-quality diagnostic equipment. That combination helps us evaluate newer vehicles with complex electronics and computer-controlled systems. We work to stay current on modern technology so you can trust the information you receive about your car.
Can you give me a ride while my car is being tested?
Yes, we offer a complimentary shuttle service for our guests. If you need to get to work, home, or another nearby location while we perform your diagnostic, our team can typically arrange a ride. We want to make the process as convenient and stress-free as possible.
Schedule Your Diagnostic With Christian Brothers Automotive South Aurora
If your vehicle is showing a warning light, driving differently, or simply giving you that “something is off” feeling, you do not have to guess about the cause. A careful car diagnostic check can give you clear information so you can make confident decisions about repairs and maintenance.
At Christian Brothers Automotive South Aurora, we combine ASE-certified technicians, manufacturer-quality equipment, and a neighborly approach to service. We explain what we find, respect your budget, and work to keep your day moving smoothly with a welcoming atmosphere and shuttle options. When you are ready for straightforward answers about your vehicle, contact our team.
Call (720) 571-4980 or contact us online to schedule your diagnostic appointment today.
Your Local Christian Brothers Amenities
FAQs
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Q. "What does a vehicle test do?"
Today’s vehicles are more advanced than ever. They’re essentially computers on wheels, with complex systems controlling everything from performance and safety to comfort and efficiency. When a warning light comes on or something feels off, our testing process takes a deep dive into these systems to identify the real issue, not just a surface-level code. This thorough approach goes far beyond a quick parts-store scan and helps ensure repairs are accurate, effective, and long-lasting.
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Q. "How long does a vehicle test take?"We believe in doing things right, not rushing through them. While some tests can be completed quickly, others take more time, depending on the concern. Our priority is accuracy, so you can feel confident in the results and the next steps. We’ll always keep you informed along the way, giving you peace of mind on the road to the people and places that matter most.
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Q. "When should I get a vehicle test?"
Vehicle testing is essential anytime a warning light comes on, your vehicle feels different, or during routine maintenance visits. Regular testing helps catch small issues before they become bigger problems, keeping your car safe, reliable, and running at its best.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.