What to Expect During Your European Service Visit
You’ll have an opportunity to review your vehicle’s condition, ask questions, and approve the recommended work before repairs begin.
Your service visit follows five clear steps:
- Schedule Your Appointment: Contact us to arrange a convenient time for your vehicle’s service.
- Diagnostics and Inspections: We assess the vehicle using manufacturer-level diagnostic equipment and inspection procedures.
- Digital Vehicle Inspection Report and Estimate: We text you a report with photos, videos, findings, and an estimate.
- Review and Approval: A service advisor explains the recommendations, answers your questions, and confirms which work you approve.
- Work Performed or Scheduled: We complete approved work immediately when possible or schedule it according to parts availability.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Current Training & Inspections You Can Review
Our technicians receive thorough training and regular updates on European service procedures, diagnostic technologies, and software. That preparation supports accurate fault code readings, service indicator resets, and diagnosis of interconnected electrical and mechanical systems.
Every visit includes a complimentary digital vehicle inspection. We review major systems and share the findings before any work is performed, giving you documented information to discuss with your service advisor.
You receive the diagnostic accuracy and service capability associated with a dealership, along with shorter wait times and personal attention. We explain our findings clearly, without unnecessary technical jargon or pressure to approve work immediately.
Complete European Auto Care in O’Fallon
We care for European vehicles through every stage of ownership, from factory-scheduled maintenance to advanced diagnostics and complex mechanical repairs.
Our complete European service offering includes:
European vehicle maintenance and repair services:
- Oil changes using manufacturer-recommended fluids
- Brake service and ABS diagnostics
- Engine and transmission repair
- Suspension and steering inspections
- Electrical system diagnostics
- Timing belt and water pump replacements
- Factory-scheduled maintenance and tune-ups
- Check engine light troubleshooting
Approved work is backed by a 3-year/36,000-mile warranty, part of the Nice Difference® commitment.
European Repair Costs & Exotic Vehicle Requirements
Some European models have higher parts or labor costs because of their engineering and component requirements. We provide honest, competitive estimates and review them with you before work begins, so you won’t find unapproved repairs on the final invoice.
Contact our O’Fallon location for guidance on ultra-luxury and exotic vehicles: Ferrari, Lamborghini, Bentley, McLaren. We recommend contacting the location before scheduling due to specialized tools or liability coverage limits.
Schedule European Vehicle Service With Confidence
The site’s contact form lets you schedule your visit online. You’ll receive dealership-level diagnostic capability, a documented inspection, clear recommendations, and control over which repairs we perform.
Call (618) 437-7132 to schedule European Services with Christian Brothers Automotive Shiloh.
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.