What to Expect With a Pearland Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
FAQs
How do I know when my vehicle needs to see a mechanic?
Unusual noises, warning lights, reduced performance, or visible leaks often signal the need for a mechanic’s assessment. Scheduling regular maintenance can also prevent many issues from becoming expensive repairs.
Do I need an appointment for service?
Appointments help us serve you on time, but we welcome walk-ins if there’s availability. Calling ahead lets us plan for your visit and minimize your wait.
What should I bring to my appointment?
Just bring your keys and any recent service records. If you’ve noticed a specific issue, let us know so we can diagnose it more effectively.
How long does typical maintenance or repair take?
Many routine services are completed the same day. For more involved repairs, we’ll share a timeline at drop-off and keep you posted throughout the process. If a repair takes longer than expected, we’re happy to provide our free shuttle service to help you get to where you need to be.
What warranty do you offer on repairs?
We offer an industry-leading Nice Difference® Warranty that covers both parts and labor on all our repairs, so you leave with peace of mind.
Experience the difference of a professional, community-focused auto shop. Call us at (832) 324-3468 or book your appointment online.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"CBA of Shadow Creek is our vehicle service provider from now on. After something important was overlooked on a recent inspection, with potential major repercussions, Kyle arranged to have the situation restored, and gave us a great discount on an alignment"
- Marie R