What to Expect With a Computer Diagnostic Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How Long Does A Car Diagnostic Usually Take?
A typical diagnostic appointment often takes between one and two hours, depending on the issue. More complex problems can require additional testing time. We let you know what to expect when you schedule and keep you updated if we need more time with your vehicle.
Will You Start Repairs Right After The Diagnostic?
No, we review our findings with you first and explain any recommended repairs. We discuss pricing and timing, then wait for your approval before beginning work. Our goal is to ensure you understand your options and feel comfortable with every step we take.
What If The Issue Turns Out To Be Minor?
If the problem is minor, we explain what we found and what it means for your vehicle. Sometimes a small adjustment or simple repair can resolve the concern. We let you know whether any additional work is truly necessary or if it can be monitored over time.
Can Your Technicians Explain Results In Simple Terms?
Yes, we make a point to explain diagnostic results in clear, everyday language. Our technicians and service staff walk you through what we found, what it means, and why we recommend certain steps. You can ask questions at any time, and we welcome the conversation.
Do You Offer A Warranty On Repairs After Diagnostics?
We back qualifying repairs with an industry-leading warranty, which provides added confidence after a diagnostic test leads to recommended work. The specific coverage depends on the repair performed. Our team explains warranty details before you approve any service, so you know exactly what is included.
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FAQs
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Q. "What does computer diagnostics test in my vehicle?"
Today’s vehicles are more advanced than ever. They’re essentially computers on wheels, with complex systems controlling everything from performance and safety to comfort and efficiency. When a warning light comes on or something feels off, our testing process takes a deep dive into these systems to identify the real issue, not just a surface-level code. This thorough approach goes far beyond a quick parts-store scan and helps ensure repairs are accurate, effective, and long-lasting.
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Q. "How long does it take for computer diagnostics to be completed?"We believe in doing things right, not rushing through them. While some tests can be completed quickly, others take more time, depending on the concern. Our priority is accuracy, so you can feel confident in the results and the next steps. We’ll always keep you informed along the way, giving you peace of mind on the road to the people and places that matter most.
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Q. "When should I get a vehicle test?"
Vehicle testing is essential anytime a warning light comes on, your vehicle feels different, or during routine maintenance visits. Regular testing helps catch small issues before they become bigger problems, keeping your car safe, reliable, and running at its best.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"CBA of Shadow Creek is our vehicle service provider from now on. After something important was overlooked on a recent inspection, with potential major repercussions, Kyle arranged to have the situation restored, and gave us a great discount on an alignment"
- Marie R