1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Why Chandler Drivers Bring Their Suspension Work to Us
Plenty of shops can replace a shock absorber. What sets Christian Brothers Automotive Ocotillo apart is everything built around the repair: a warranty that follows your vehicle anywhere in the country, a transparent inspection process, and genuine convenience built into every visit.
3-Year/36,000-Mile Warranty
Every suspension repair we perform is backed by our Nice difference.® warranty: 3 years or 36,000 miles, honored at any Christian Brothers Automotive location nationwide. If a covered issue arises while you’re traveling, you’re not stranded without options.
Digital Vehicle Inspection Report
Before any suspension repair is approved, our technicians send you a digital inspection report with photos and videos of what they found. You see the condition of your shocks, struts, and related components for yourself, and you decide what work to authorize. No surprises on the invoice.
ASE-Certified Technicians & Manufacturer-Quality Parts
Our ASE-certified technicians use manufacturer-quality equipment on every repair. Owner/operators are on-site at our Chandler location, which means there’s someone accountable for the work being done.
Complimentary Shuttle Service
Leaving your vehicle with us doesn’t mean your day stops. Our complimentary shuttle can take you to work, school, or wherever you need to be while we handle the suspension service.
Extended Warranty Accepted
We work with all major extended warranty providers for suspension repairs. When you schedule, let us know which carrier you have so we can handle the details on our end.
Ready to schedule your suspension service in Chandler? Call us at (480) 725-0707 or book an appointment online.
Signs Your Shocks, Struts & Suspension System Need Service
Catching suspension problems early keeps small issues from turning into expensive repairs and keeps you safe on the road.
Common signs your suspension system may need attention:
- Excessive Bouncing or Swaying: If your vehicle bounces excessively after a bump or sways during lane changes, worn shocks or struts are the likely cause.
- Uneven Tire Wear: Uneven tire wear often points to misaligned suspension components, which accelerates tire wear and degrades handling.
- Difficulty Steering or Poor Handling: Vague or heavy steering can indicate suspension issues affecting your control of the vehicle.
- Visible Damage to Suspension Components: Bent or broken parts require immediate attention before the problem worsens.
- Unusual Noises: Clunking or squeaking over bumps or during turns signals worn suspension components that need inspection.
Signs of Worn Suspension Parts
Watch for these specific warning signs:
- Leaking Shock Absorbers or Struts: Visible fluid leaks mean the component is compromised and needs replacement.
- Broken or Damaged Springs: Broken springs lower your vehicle’s ride height and destabilize handling, making driving unsafe.
- Loose or Worn-Out Bushings: Worn bushings cause noise and vibration that translate directly into poor handling and a rough ride.
- Corroded or Rusted Suspension Parts: Rust weakens structural integrity and raises the risk of component failure.
If you’re noticing any of these signs, bring your vehicle in for a suspension inspection. Our ASE-certified technicians can assess the system and walk you through exactly what they find.
Contact us at (480) 725-0707 or schedule online for suspension inspections and repairs in Chandler, AZ.
Frequently Asked Questions
How Do I Know If My Suspension Needs Service?
The most common signals are excessive bouncing after a bump, the vehicle pulling to one side, clunking or squeaking noises, and uneven tire wear. Braking distance that feels longer than usual can also point to worn shocks or struts. If you’re noticing any of these, bring your vehicle in for a suspension inspection.
What’s the Difference Between Shocks & Struts?
Both dampen suspension movement, but they’re structurally different. A strut is a load-bearing part of the suspension assembly; a shock absorber is not. Each wheel has one or the other, never both. Many vehicles use struts at the front and shocks at the rear. Our technicians can tell you exactly what your vehicle has and what condition it’s in.
How Often Should Suspension Components Be Inspected?
A general guideline is once a year or every 12,000 miles, aligned with your regular scheduled maintenance. Vehicles that frequently travel rough roads or carry heavy loads may need inspection more often. Regular checks catch worn shocks, struts, ball joints, and bushings before they affect handling or accelerate tire wear.
Do You Offer a Shuttle While My Vehicle Is Being Serviced?
Yes. Our complimentary shuttle can take you to work, school, or other destinations while we work on your vehicle. Just let us know when you schedule so we can plan accordingly.
What Warranty Covers Suspension Repairs at Your Chandler Location?
All suspension work is covered by our Nice difference.® warranty: 3 years or 36,000 miles, honored at any Christian Brothers Automotive location nationwide.
Do You Work With Extended Warranty Providers for Suspension Repairs?
We do. We work with all major extended warranty providers. When you call or schedule online, let us know which carrier you have and we can handle the coordination on our end.
Your Local Christian Brothers Amenities
FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"This is my second service and they have gone beyond my expectations. First service was to replace fuel pump and this service was to clear check engine light for inspection. I drive a 2005 Ford ranger and I'm 76 years old and I don't want to replace it with"
- David Corey