How Our European Vehicle Service Process Works
We follow a five-step process designed to keep you informed at every stage, from scheduling through completed work.
Here’s what to expect:
- Schedule Your Appointment: Book online or by phone at a time that works for you.
- Diagnostics and Inspections: Our technicians use OEM-level diagnostic software to assess your vehicle’s systems accurately.
- Digital Vehicle Inspection Report and Estimate: We send you photos and videos of our findings before any work begins.
- Review and Approval: A service advisor walks you through our recommendations. You can approve work directly in the Digital Vehicle Inspection or over the phone. Nothing proceeds without your sign-off.
- Work Performed or Scheduled: Most work can be completed the same visit. If parts or scheduling require a follow-up, we coordinate that with you directly.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Locally Owned, Nationally Backed
Rachel and Trevor Harmon own and operate Christian Brothers Automotive New Albany right here in New Albany, Indiana. As part of the national Christian Brothers Automotive network, we bring national-brand training standards and resources to a shop where you’ll deal with the same familiar faces every visit. We serve New Albany and the surrounding area, including Clarksville.
Full-Scope European Vehicle Services at Christian Brothers Automotive New Albany
We provide comprehensive European Vehicle Services covering every major system on your vehicle:
- Oil changes using manufacturer-recommended fluids matched to your vehicle’s specifications
- Brake service and ABS diagnostics
- Engine and transmission repair
- Suspension and steering inspections
- Electrical system diagnostics
- Timing belt and water pump replacements
- Factory-scheduled maintenance and tune-ups
- Check engine light troubleshooting
Why European Vehicles Need Focused Service
German makes like BMW, Mercedes-Benz, Audi, and Porsche use proprietary electronic architectures that a standard OBD-II scan tool can’t fully read. Accessing fault codes, resetting service indicators, and calibrating advanced driver assistance systems all require OEM or OEM-equivalent diagnostic software. The wrong tool can mean incomplete information, and incomplete information can lead to misdiagnosis.
Fluid specifications matter just as much. Many European models require synthetic oils with specific viscosity ratings and additive packages, and using a fluid that doesn’t meet those specifications can accelerate engine wear. Factory-scheduled maintenance intervals on European vehicles are also frequently mileage- and condition-based rather than simple time intervals, so following the manufacturer schedule, not a generic one, supports long-term performance and resale value.
Timing belt and water pump service deserves particular attention on European engines. Many Audi, Volkswagen, and Volvo engines are interference engines, meaning a timing belt failure before replacement can cause significant damage rather than a minor repair. Staying current on that interval is one of the most consequential maintenance decisions an owner of these vehicles can make.
A Dealership Alternative in New Albany, Indiana
Dealership service departments for European brands tend to book out weeks in advance and operate at higher labor rates than independent shops. When an independent shop carries the same metric tools and OEM-level diagnostic software, owners don’t have to trade quality for convenience. Our technicians follow manufacturer service procedures, use manufacturer-recommended fluids, and document every finding through the Digital Vehicle Inspection before any work is approved.
The Nice Difference Warranty covers completed repairs for 3 years or 36,000 miles, whichever occurs last, and our Free Shuttle Service handles transportation so the visit doesn’t interrupt your day. No work proceeds without your sign-off. That’s dealership-level precision with the transparency and accountability you get from a locally owned shop.
Ready to schedule? Call (812) 505-5130 or book your appointment online with Christian Brothers Automotive New Albany in New Albany, IN.
Your Local Christian Brothers Amenities
FAQs
-
Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
-
Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
-
Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
-
Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
-
Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
-
Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
-
"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.