A Clear Path From Inspection to Approved Repairs
Your appointment begins with a discussion of the symptoms and any relevant maintenance or repair history. We then follow a documented process so you can make an informed decision.
Our process includes:
- Inspection and Testing: We inspect the vehicle and perform diagnostic testing suited to the concern.
- Findings and Estimate: We explain what we found, provide a clear estimate, and identify the most urgent items.
- Customer Approval: We don’t begin mechanical work until you authorize it.
- Repair or Scheduling: We complete the approved work or arrange another appointment if parts availability or repair scope requires more time.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Diagnostics That Go Beyond a Warning Code
Computer diagnostics can provide warning-light data, sensor readings, and information from electronic control modules. A code is a starting point, not a complete diagnosis. We compare that data with the symptoms and a mechanical inspection before recommending repairs.
Our advanced diagnostic services include complimentary digital vehicle inspections with visual information about identified concerns. Throughout the evaluation, our technicians use manufacturer-quality equipment to assess the underlying cause.
Clear Explanations Before You Authorize Repairs
We explain recommended work without burying the decision in technical jargon. Transparent pricing and documented findings allow you to compare our recommendations with the maintenance schedule before approving service.
Our owner/operator is on-site to provide personal accountability. To keep your day moving, we also offer complimentary shuttle service, free Wi-Fi, waiting-room refreshments, and vehicle pickup and drop-off within a 5-mile radius.
Preventive Maintenance That Protects Long-Term Performance
Following the manufacturer’s maintenance schedule can reveal fluid needs, worn components, and upcoming service intervals. Depending on the model, that work may include filters, brake evaluation, battery testing, and scheduled belt or component replacement. Cooling-system inspections, tire checks, and alignment checks may also be appropriate.
We plan maintenance around mileage, driving habits, seasonal needs, and current inspection findings. When several items are due, we explain their priority and organize them into a practical service plan.
When Warning Signs Need Prompt Attention
Overheating, fluid loss, unusual vibration, reduced drivability, warning lights, or changes in braking and steering should be evaluated promptly. How quickly you need service depends on the symptom, the systems involved, and what an inspection reveals.
We distinguish immediate safety or reliability concerns from maintenance that can wait. Work we perform is covered by the Nice Difference Warranty for 3 years or 36,000 miles, whichever occurs last.
What to Share Before Your Appointment
Our Contact us page is available for appointment requests. Providing the year, make, model, mileage, warning lights, symptoms, and recent repair history gives us useful context before your visit.
You don’t need to identify the underlying problem yourself. We can begin with an inspection and diagnostic discussion, then explain the findings and available recommendations before any work starts.
How Model Requirements Shape Service Recommendations
European maintenance schedules may specify exact fluid standards, service intervals, and inspection points for a particular model and powertrain. Previous maintenance records show what has been completed and which scheduled items remain due.
Integrated systems also require a connected approach to diagnosis. A warning code may identify data from a monitored system, while sensor readings, wiring checks, fluid condition, and mechanical inspection provide the context needed to confirm the cause.
Plan Your Next Service With Confidence
We provide maintenance, diagnostics, and repairs backed by transparent explanations, clear estimates, and the Nice Difference Warranty. Drivers in Montgomeryville and nearby parts of Montgomery County and Bucks County can start with an inspection when the exact cause of a concern isn’t yet known.
Call Christian Brothers Automotive Montgomery Mall at (267) 651-9814 to schedule service for your vehicle.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.