What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Signs You Need Suspension Attention
Suspension issues develop slowly, often masking dangerous handling problems until it is too late. Paying close attention to how your vehicle drives helps you determine exactly when to schedule a shocks service or inspection. Identifying these warning signs early can prevent expensive tire damage and keep you safe on Mansfield streets.
- Braking Dive: The front end dips sharply when stopping, or the car bounces excessively after hitting bumps.
- Loose Steering: You may notice the vehicle wandering on highways or feeling unstable during turns.
- Unusual Noises: Worn parts often cause clunking or knocking sounds when driving over rough pavement.
- Uneven Wear: Cupping or irregular tread wear is a strong indicator that you need struts service.
Frequently Asked Questions
How do I know if my shocks or struts are bad?
You may notice extra bouncing, nose diving when braking, or new clunks over bumps. Uneven tire wear and a loose or floating feeling can also be signs. Our technicians can inspect your suspension, road test the vehicle, and explain what they find so you can decide on the next steps.
Is it safe to keep driving with suspension problems?
Some issues are more urgent than others, but worn parts can affect stopping distance and control. If you notice significant changes in handling or loud noises, we recommend scheduling an inspection soon. We will let you know whether repairs should be done right away or monitored.
How much do shocks or struts replacement usually cost?
Costs vary depending on your vehicle and which components need attention. After we inspect your suspension, we provide a clear written estimate that outlines parts and labor. We review options with you, answer questions, and only proceed with work you approve.
How long will suspension repairs take at your shop?
Many inspections can be completed the same day, and common repairs often fit within a business day once approved. Timing depends on parts availability and the scope of work. We keep you updated and offer a complimentary shuttle to help you continue your day while we work.
Do you warranty your shocks and suspension work?
Yes, our shocks, struts, and other suspension repairs are backed by a strong warranty on qualifying services. We will explain coverage details for your specific repair before you approve the estimate. Our goal is to give you confidence in both the parts and workmanship on your vehicle.
Schedule Your Suspension Visit Today
If your vehicle no longer feels as steady or comfortable as it once did, scheduling a suspension service is a smart way to help protect your safety and your tires. Our team at Christian Brothers Automotive Mansfield will listen to your concerns, inspect carefully, and explain recommendations in language you can understand.
With ASE-certified technicians, manufacturer-quality equipment, a welcoming environment, and a helpful shuttle service, we work to make your visit as straightforward as possible. Whether you need a simple inspection or a more involved repair, we are ready to help you get back on the road with confidence.
Call (682) 688-9535 or contact us online to schedule your appointment or ask our team about our current suspension services.
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FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.